About The Role

We are looking for a professional and customer-focused Call Center Agent to provide helpful, timely support to customers by phone and email. This role is a great opportunity for someone who enjoys communicating with people, solving problems, and working in a professional team environment.

You will assist customers with questions and requests, maintain accurate records, and help ensure every interaction is handled efficiently and professionally.

Key Responsibilities

- Answer inbound customer calls and respond to inquiries
- Provide accurate information about products, services, and company policies
- Resolve customer questions and concerns professionally
- Process customer requests, orders, and account updates
- Respond to customer emails and service requests
- Document customer interactions and maintain accurate records
- Follow up on outstanding customer issues when required
- Escalate complex concerns to the appropriate team member
- Maintain a professional and positive customer experience
- Follow established customer service and quality procedures
- Meet service and response-time standards
- Work collaboratively with internal teams

Qualifications

- Previous customer service or call centre experience is an asset
- Excellent verbal and written communication skills
- Strong active listening and problem-solving abilities




- Skilled and customer-focused approach
- Comfortable using computers, email, and customer service software
- Strong attention to detail and follow-through
- Ability to manage multiple inquiries and priorities
- Reliable and able to work effectively as part of a team
- High school diploma or equivalent

About The Company We are a professional organization focused on dependable customer service, efficient operations, and positive client experiences. Our team values professionalism, collaboration, accountability, and continuous improvement.

Why Work With Us

- Competitive hourly compensation
- Monday-to-Friday schedule
- Professional and supportive workplace
- Training and ongoing development
- Opportunities for career growth
- Collaborative team environment
- Opportunity to strengthen customer service and communication skills

How To Apply If you are customer-focused, dependable, and enjoy helping people find solutions, we encourage you to apply.

Apply through Indeed with your current resume.

Pay: $23.00-$25.00 per hour

Benefits

- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Wellness program
- Work from home

Work Location: In person

📌 Call Center Agent (London)
🏢 Kirkland Lake Discoveries
📍 London