Please see Special Instructions for more details.

In keeping with our strategic plan commitment to fostering Access and Success, Community Prosperity and Institutional Excellence, we encourage applications from persons of Indigenous ancestry. In accordance with Confederation College’s core values of respect, caring and openness we are committed to providing our current and future employees with a workplace that is safe, healthy and fair. As such we are fragrance free, fully accessible and encourage applications from all qualified applicants.

Applicants requiring accommodation during the interview process should contact Human Resources Services at (807) 475-6148 to make appropriate arrangements.

Please note this position requires you to be on campus during working hours.

Position Information

Position Title

Posting Type

Posting Type Permanent

End Date (if applicable)

Classification Title

Classification Title PT Support 4

Pay Band

Pay Band 4

Min Salary $22.19

Max Salary $27.71

Position Summary

- Providing front line customer service including: receiving all incoming calls and directing to appropriate personnel, providing program information, pre-screening potential clients to determine program eligibility, assist with retention calls for existing clients and making appointment for potential clients;

- Scheduling client appointments, contacting referred clients;

- Opening, sorting and distributing mail;

- Updating the job bank and job boards;

- Generating computerized reports and data checks, data entry to assist other staff with case management;





- Ensuring accurate and timely collection and input of data into the CAMS /ES Cases;

- Attending regularly scheduled staff meeting and preparing minutes;

- Performing administrative support functions – correspondence, request for payment, PO requisitions, coding invoices for accounting department, maintaining attendance records, and filing;

- Reconciling credit card statements;

- Other duties as assigned; and

- Working in compliance with the Occupational Health and Safety Act.

Location/Campus

Location/Campus Thunder Bay Campus

Education

Minimum level of formal education required for the position

Minimum level of formal education required for the position 1 year certificate or equivalent education

Specific course(s), certification, qualification, formal training or accreditation required for the position

Additional Requirements

- Excellent communication skills, both oral and written;

- Excellent customer service skills;

- Excellent organizational skills, ability to organize priorities to meet deadlines; and

- Excellent keyboarding skills and proficiency in MS Office, including Access data base.

Field(s) of Study

Office Administration or equivalent

Experience

Typical number of years of experience, in addition to the necessary education level,



required to perform the responsibilities of the position

Typical number of years of experience, in addition to the necessary education level, required to perform the responsibilities of the position Minimum of one (1) year

Type of Experience

Related practical work experience in secretarial/clerical field

Previous experience in social assistance would be an asset.

Posting Number

Posting Number SU-P-24-203P

Close Date

Close Date 10/01/2026

Hours of Work

Hours of Work 24 hrs/week

Shift Type

Special Instructions to Applicant In keeping with our strategic plan commitment to fostering Access and Success, Community Prosperity and Institutional Excellence, we encourage applications from persons of Indigenous ancestry. In accordance with Confederation College’s core values of respect, caring and openness we are committed to providing our current and future employees with a workplace that is secure, healthy and fair. As such we are fragrance free, fully accessible and encourage applications from all qualified applicants.

Applicants requiring accommodation during the interview process should contact Human Resources Services at (807) 475-6148 to make appropriate arrangements.

Please note this position requires you to be on campus during working hours.

Required fields are indicated with an asterisk (*).

Documents Needed to Apply

Required Documents

- Resume

- Cover Letter (Address to Human Resources)

Optional Documents

Confederation College

P.O. Box 398, 1450 Nakina Drive

Thunder Bay, ON P7C 4W1

📌 Clerk/Receptionist- Northwest Employment Works (Northeastern Ontario)
🏢 Confederation College
📍 Northeastern Ontario