Become a pivotal part of a client-focused team at Manulife as a Client Service Specialist. Help clients navigate benefits administration efficiently in a hybrid role. As a Client Service Specialist (Service Owner), your responsibilities will encompass managing client portfolios while ensuring the delivery of exceptional service. Strong leadership and communication are vital as you collaborate with various departments to drive service enhancements and maintain client satisfaction.

Your role will enable you to identify opportunities for improvement in a dynamic workplace. Key Responsibilities:

- Own the client administration experience within your assigned portfolio
- Serve as the main contact for service-related matters
- Lead initiatives to improve quality and efficiency
- Foster collaboration across product, operations, and tech teams
- Manage escalations and ensure timely resolutions Requirements:
- Background in finance or insurance with portfolio management experience
- Excellent skills using Office 365
- Knowledge of Group Benefits preferred
- Experience in client service delivery and operations
- Strong problem-solving and analytical skills Lead transformational initiatives in client service at Manulife!

📌 Client Success Specialist at Manulife (Waterloo)
🏢 Manulife Financial
📍 Waterloo