The Complex Care and Recovery Program at the Centre for Addiction and Mental Health (CAMH) is currently seeking a full-time, temporary (6 months) Assessment Coordinator to work in the Adult Neurodevelopmental Services Outpatient.

Reporting to the senior manager, the successful candidate will have a key role in engaging patients, families and service providers, their service needs and planning the interprofessional team’s response to their referral. This position supports a large-scale triage initiative, and combines direct contact with patients and families with hands-on management of the data that tracks them. You will monitor and participate in processing referrals made to the program and in booking clients’ appointments in collaboration with the medical head and the team, and you will be responsible for accurately recording and maintaining each client’s referral, contact and status information.

You will have a capacity to participate in, and facilitate clinical team reviews collaborating with the team to determine and implement the next service steps based on the information collected. Following disposition decisions, you will support team members as they engage with patients and respond to the service request. You will communicate and liaise with the referral source as needed.

You will conduct high-volume outreach to clients and their families by telephone and email, including follow-up on outstanding intake surveys and structured escalation of non-responses, explaining the process clearly and sensitively to clients and their caregivers, and documenting every contact. You will monitor service wait-times to ensure adherence to the service timeline. You will maintain, quality-check and reconcile the waitlist dataset; produce and interpret regular status and progress reports on survey completion, determinations and outcomes; and use spreadsheet functions and automated correspondence to manage client and provider communication at volume, escalating data discrepancies to the senior manager.

You will liaise with other departments at CAMH and liaise/communicate with external stakeholders/partners with regard to patients’ referrals. You will perform other related activities as required. You will support a healthy workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements.

This position may require flexible hours, and it is located at 1025 Queen Street West.

Responsibilities

Reporting to the senior manager, the successful candidate will have a key role in engaging patients, families and service providers, their service needs and planning the interprofessional team’s response to their referral. This position supports a large-scale triage initiative, and combines direct contact with patients and families with hands-on management of the data that tracks them. You will monitor and participate in processing referrals made to the program and in booking clients’ appointments in collaboration with the medical head and the team, and you will be responsible for accurately recording and maintaining each client’s referral, contact and status information. You will have a capacity to participate in,



and facilitate clinical team reviews collaborating with the team to determine and implement the next service steps based on the information collected. Following disposition decisions, you will support team members as they engage with patients and respond to the service request. You will communicate and liaise with the referral source as needed. You will conduct high-volume outreach to clients and their families by telephone and email, including follow-up on outstanding intake surveys and structured escalation of non-responses, explaining the process clearly and sensitively to clients and their caregivers, and documenting every contact. You will monitor service wait-times to ensure adherence to the service timeline. You will maintain, quality-check and reconcile the waitlist dataset; produce and interpret regular status and progress reports on survey completion, determinations and outcomes; and use spreadsheet functions and automated correspondence to manage client and provider communication at volume, escalating data discrepancies to the senior manager. You will liaise with other departments at CAMH and liaise/communicate with external stakeholders/partners with regard to patients’ referrals. You will perform other related activities as required. You will support a healthy workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. This position may require flexible hours, and it is located at 1025 Queen Street West.

Qualifications

The successful candidate will have a Bachelor’s degree in Social Work, Psychology, Nursing or a related health sciences field, combined with two (2) or more years’ clinical experience working directly with individuals with Autism, developmental disabilities and mental health needs. If in a regulated health care discipline, the candidate must show proof of registration and be a member in good standing within their respective College. The candidate will possess excellent organizational, communication and interpersonal skills in order to effectively manage complex relationships with community stakeholders in a self-directed manner and as a member of a dynamic interprofessional team.

Experience working with community-based providers, providing effective leadership, chairing intake and clinical meetings; decision-making, organizational and problem solving skills are also essential. Hospital experience plus community-based work experience with individuals with Autism, developmental disabilities, mental illness and/or addictions is essential.

Experience collecting data for evaluation/research purposes is required, including entering, tracking, cleaning and quality-checking records for large participant volumes. The ability to work with patients of diverse cultural and social backgrounds is required. Computer literacy is required.

Demonstrated proficiency with computer-based programs (MS Office, Outlook,



and Excel) is essential. Strong, demonstrated Excel skills (including working with large data sets, sorting and filtering, formulas, and pivot tables) are required, as this role maintains a waitlist tracker of several thousand records. Accuracy and attention to detail in data entry and documentation are essential.

Experience with electronic data capture, survey or database platforms (e.g., REDCap) and with electronic medical record systems is preferred.

Experience managing a high-volume caseload or waitlist (including scheduled follow-up of non-responders, tracking outcomes and producing status reports) is preferred. Aptitude for quickly learning recent software, workflow automation and reporting tools is an asset. Bilingualism (French/English) or proficiency in a second language would be an asset.

If you are interested in this position, please ensure that you apply before 5pm EST of the closing date. If your application is received past 5pm EST of the closing date, your application will not be accepted.

Salary Range: $35.38 – $47.69 per hour

At time of hire, CAMH will require all recent hires and rehires to provide proof of educational qualifications relevant to the position they hold with CAMH and as required by the specifications in the job posting, in accordance with policies

AHR 3.1.3 Recruitment and Selection and AHR 3.1.15 Credentialing of Professional Personnel.

Internal transfers** will be required to provide proof of educational qualifications for any additional qualifications relevant to their new position.

CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital.

CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.

CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.

We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know.

Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness.

They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health. To learn more about CAMH, please visit their website at: www.camh.ca.

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📌 Counsellor/Therapist 1- ANS (Toronto)
🏢 CAMH
📍 Toronto