Job Title: Customer Service Representative

Start Date: ASAP

Shift Time: 9 am to 5 pm

Work Arrangement: On site

JD

- Answer incoming telephone calls.
- Enter and process customer orders.
- Follow up on orders to ensure timely processing and delivery.
- Provide customers with information and advice regarding our various products.
- Perform other customer service-related duties as required.
- Enter customer orders into the computer system, which may be received by phone, fax, email, or other channels, and ensure that the customer’s order can be fulfilled.
- Ensure that orders are entered according to customer instructions, while following data-entry procedures, department processes, and required turnaround times.
- Evaluate each order to provide the best available product to meet the customer’s needs.




- Validate the transfer of orders to the different production sites.
- Communicate with customers to inform them of any changes to their order or additional delays, obtain missing information, or follow up on pending frames/orders.
- Inform the Customer Experience team as soon as a product becomes available, and suggest a substitute or equivalent product in case of stock shortages.
- Provide technical information about products and answer questions regarding the use of the electronic ordering system.
- Receive and process customer credit requests according to established procedures.
- Work as part of a team with Technical Support and the Customer Experience department’s phone support team.

📌 Customer Service Representative (Montreal)
🏢 ExcelGens
📍 Montreal