Overview

We are seeking a dynamic and proactive Customer Service Co-ordinator to join our vibrant team!

This role is required to support the business in maintaining multiple accounts within the customer services environment on a daily basis. You will be responsible for providing a high level of service to internal and external customers who are predominantly wearers, but also including liaising with internal departments such as Account Management; and other Line Managers. Your key areas of accountability will include maintaining a telephone service level, email service level and a webchat service level in line with agreed service level targets.

Taking ownership of your accounts to ensure customer queries are resolved as speedily and thoroughly as possible and ensuring all customer orders are processed accurately within the timescales appropriate to the delivery of excellent customer service. Meeting as a minimum the targets as set by the Business.

Responsibilities

- Bilingual: fluency in written and spoken English and French.
- Provide excellent service and support to internal and external customers
- Working in a fast paced department where you will be expected to absorb and retain a large amount of knowledge.
- To be professional at all times escalating any issue or potential issue to the line manager.
- Ensure the smooth running of or multiple corporate accounts.
- Working in conjunction with other departments to ensure orders are despatched correctly and on time.
- Assist in developing colleagues knowledge of accounts and maintaining knowledge centres for these accounts.




- Manage and prioritise their daily / weekly workload using technology provided.
- Ensure there is a good sound knowledge of Microsoft applications including Word, Outlook and Excel.
- Ensure all telephone calls are dealt with in a timely manner resolving the call and ensuring excellent customer service.
- Provide excellent customer service and knowledgeability when replying to and actioning all customer emails.
- Apply 100% attention to detail as well as excellent standard of spelling, punctuation and grammar.
- Ensure all customer orders are processed accurately within 24 hours of receipt and prioritise where necessary to ensure that any more urgent tasks are processed in a timely manner.
- Attend project meetings with Project managers supporting and giving input where required.
- Provide a professional and efficient service to all customer web chats.

Knowledge, Skills and Experience Required

- Bilingual: fluency in written and spoken English and French
- Be professional and grammatically correct when writing all emails
- A good knowledge of Microsoft applications
- A qualified demeanour and good telephone manner
- Have the ability to communicate effectively
- Good time management skills
- Embraces and is adaptable to change
- Be able to think outside the box to help improve daily processes




- Be able to multi-task and meet deadlines
- Work calmly under pressure
- Be able to follow projects through and follow up where necessary
- Take ownership of the contact, understand the customers’ needs
- Have a great attention to detail
- Previous Customer Services experience in Account management environment essential.
- Knowledge of corporatewear, desirable.

The shift pattern is Monday - Friday, 12pm - 8pm. Mi Hub is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Mi Hub will keep your details for 13 months in accordance with our privacy policy, in case any other roles crop up that we think you'd be suitable for. If you'd like us to remove your details at any point, please contact the recruitment team on recruitment @mi-hub.co.uk

Mi Hub operates a Preferred Supplier List for recruitment agencies and only accept candidate introductions from agencies we have specifically engaged in writing for a particular role. Any unsolicited CVs or contact from agencies not formally instructed on the role, will not be recognised and no fees will be payable. Should we engage with a candidate whose details were submitted speculatively in this manner, it will not constitute acceptance of terms, and no agency fees will be owed.

Pay: $55,000.00 per year

Benefits

- Dental care
- Life insurance

Language:
- English and French (required)

Work Location: In person

📌 Customer Service Co-ordinator (Mississauga)
🏢 Dimensions/Mi Hub
📍 Mississauga