About the Role
This is an exciting time to join CanAm Currency Exchange as the company continues to grow from its new, expanded Windsor location.
We are looking for customer-focused individuals to join our team in one of two areas:
The Customer Service role is primarily face-to-face and focuses on assisting customers and processing foreign currency transactions. The Customer Relations role is primarily phone and email based and focuses on customer communication, follow-up, relationship management, retention, and converting inquiries into business. Both roles offer the chance to learn about foreign currency exchange, financial markets, and precious metals, with opportunities to grow as the company continues to expand.
Key Responsibilities
Depending on the position, responsibilities may include:
Customer Service
- Provide friendly and professional service in person, by phone, or by email.
- Answer customer questions about foreign exchange, precious metals, wires, fees, and services.
- Follow up with customers and make sure their questions or concerns are resolved.
- Handle customer concerns and escalate issues when needed.
Foreign Exchange & Transactions
- Process foreign currency transactions accurately when working in the branch.
- Handle cash and other payments safely and responsibly.
- Check currency and follow procedures to help identify counterfeit bills.
- Make sure transactions and customer information are recorded accurately.
Customer Relationships & Follow-Up
- Follow up with customer inquiries and potential leads.
- Build and maintain positive customer relationships.
- Contact existing or inactive customers to help generate repeat business.
- Help turn customer inquiries into appointments or transactions.
- Identify other CanAm services that may be helpful to customers.
- Keep customer notes and activity up to date.
Compliance & Record Keeping
- Follow CanAm's AML and FINTRAC procedures.
- Check customer identification and complete required documentation.
- Report unusual or suspicious activity to the appropriate team member.
- Keep customer and transaction information confidential.
Branch & Business Support
- Balance cash and transactions when working in the branch.
- Help maintain foreign currency inventory.
- Support customer promotions, marketing, and re-engagement campaigns as needed.
- Follow company security and operating procedures.
- Help with other duties as needed.
What We’re Looking For
- Strong customer service and communication skills.
- Comfortable speaking with customers in person or over the phone.
- Good with numbers and financial transactions.
- Strong attention to detail and accuracy.
- Honest, professional, and responsible.
- Confident following up with customers and building relationships.
- Able to learn new systems, processes, and products quickly.
- Good problem-solving skills.
- Reliable, organized, and able to work in a fast-paced environment.
- An interest in foreign currency exchange, financial markets, gold, and silver.
- Motivated to learn, take initiative, and grow with the company.
Qualifications & Experience
- Previous customer service experience is preferred.
- Experience in retail, banking, financial services, sales, call centre, currency exchange is an asset.
- Comfortable using computers and learning new systems.
- Experience with POS or CRM systems is an asset.
- Strong basic math skills.
- Business-related education is an asset but not required.
- Previous foreign currency experience is an asset, but training will be provided.
Accessibility: CanAm Currency Exchange is committed to providing an accessible recruitment process. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.
Vacancy: This posting is for an existing vacancy.
Pay: From $22.00 per hour
Benefits
- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
- Wellness program
Work Location: In person
📌 Customer Service & Relations Representative (Windsor)
🏢 CPG
📍 Windsor