About the Role The Customer Care Specialist is an important member of our Customer Care Team, supporting customers across Ontario with their wellness products and services while delivering a personalized, premium customer experience.

This role is responsible for helping resolve customer concerns, managing escalations, responding to inquiries, and providing ongoing support to customers and internal teams. The successful candidate will be confident communicating with customers, comfortable navigating challenging situations, and committed to finding solutions that reflect our high standards of customer service.

Key Responsibilities

- Serve as a primary point of contact for customer escalations requiring additional follow-up and resolution.
- Create a premium, personable customer experience that reflects our company's commitment to exceptional service.
- Respond to customer inquiries and ensure issues are addressed accurately and within appropriate timelines.
- Manage customer concerns and complaints professionally, with a focus on de-escalation and finding appropriate solutions.
- Provide product and service support to customers when required.
- Work closely with Sales, Service, Technical Support, and other departments to help resolve customer issues.
- Maintain accurate customer information, documentation, and follow-up records.
- Support the Customer Care Team with task management and other departmental priorities.
- Identify recurring customer concerns and communicate opportunities for improvement to leadership.
- Maintain a professional, positive, and solution-oriented approach in all customer interactions.

Qualifications & Skills
- Proven experience in customer service, sales,



or a similar customer-facing role.
- Strong verbal and written communication skills.
- Excellent phone etiquette and interpersonal skills.
- Demonstrated ability to understand customer needs and recommend appropriate solutions.
- Strong problem-solving and analytical skills.
- Excellent attention to detail and accuracy in data entry and record keeping.
- Ability to manage multiple priorities in a fast-paced workplace.
- Comfortable handling difficult conversations and customer escalations while remaining professional and composed.
- Ability to work collaboratively with multiple departments.
- Experience with customer service software, CRM systems, or other business tools is an asset.

What We Offer
- A paid, full-time opportunity with a growing Ontario-based company.
- An opportunity to develop your customer service and problem-solving skills.
- A collaborative team environment with exposure to Sales, Service, Technical Support, and other areas of the business.
- In-person work environment in Burlington.
- Free parking available on site.

How to Apply To apply for this position, email your resume directly to Duane Passero at [email protected].

Important Application Requirement:

To demonstrate your attention to detail, please include the title of your favourite book in the subject line of your email. Applications that do not include a book title in the subject line may not be considered.

We look forward to hearing from motivated individuals who are passionate about delivering exceptional customer experiences and becoming part of our team.

Pay: $20.00-$22.00 per hour

Benefits

- Casual dress
- Dental care
- Extended health care

Work Location: In person

📌 Customer Service On Site In Burlington
🏢 Wellness Shop
📍 Burlington