Ready to start your next chapter with NAIT? At NAIT, we’re passionate about building a team of talented, dedicated professionals who share our commitment to excellence and innovation. Your skills and experience can shape the future of education and make a real impact in our community.

Important Application Deadline Notice

Please note that Workday closes job postings at 11:59pm MST on the day before the posting end date listed above. To ensure your application is received, submit no later than 11:59pm MST the day prior to the posting end date.

Key Responsibilities

- Actively engage customers by offering support, suggesting items for purchase, answering questions, and resolving concerns in a friendly manner
- Receiving, counting, tagging, and organizing inventory including overstock and customer orders, preparing appropriate documentation and merchandise for sale
- Ensure paperwork for processing to Finance is timely and accurate
- Replenish floor stock and work with Team Leads to ensure product continues to flow through the warehouse in a timely manner
- Consistent updating of locations for all course materials
- Process returns, disposals, and work with the Buying team on timely movement of product onto the salesfloor
- Preparing product for shelving, shrink wrapping, creating shelf labels and ensuring accuracy in pricing
- Enact loss-prevention strategies to support a secure shopping environment

Skills & Abilities

- Detail orientated and an agile learner with the ability to retain product knowledge and confidently assist couriers, staff, and customers
- Show initiative, excellent skills in customer service, communication (including phone etiquette), teamwork and a creative open mind




- Flexibility with scheduling, including the ability to work increased hours during peak periods and some evening and weekend shifts
- A strong working knowledge of the Microsoft office suite and previous experience with a retail inventory management system
- Must be able to lift to 50 lbs, this job requires standing, bending and moving product consistently
- A driver’s license and access to a reliable vehicle would be an asset

Qualifications

- Completion of grade 12 or have an equivalent combination of experience and education related to the role
- The successful candidate should have experience in a retail back of house or retail warehouse environment, be detail oriented and organized
- Experience with a pallet jack is an asset
- Confidence in Microsoft office suite is a must as our staff use this on a daily basis
- Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services (WES), International Qualifications Assessment Service (IQAS) or the Comparative Education Services (CES).

Classification – Customer Service Representative I

This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.

Remuneration

Refer to salary range noted on this posting,



plus a comprehensive benefits package. Note: Remuneration for part time positions will be pro-rated based on FTE (full-time equivalent). The compensation range for this job posting is : $33,648.27 - $45,216.16 NAIT is committed to a transparent, fair, and human-centered hiring experience. All candidates are assessed directly by our recruitment and hiring teams.

About NAIT

We are known as one of Alberta’s top employers. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT’s culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability. People are what make NAIT great, and we prioritize the employee experience. For eligible positions, we offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, eligible employees receive paid time off between Christmas and New Year’s. NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada. NAIT is committed to fostering a safe environment that supports equity and cultivates inclusion through our Centre for Community and Belonging (CCB) and our Equity, Diversity, and Inclusion Strategy. We are a proud partner of the Canadian Centre for Diversity and Inclusion.

If you require any assistance or accommodations, please connect with us at [email protected].

📌 Customer Service Representative I (Edmonton)
🏢 Northern Alberta Institute of Technology
📍 Edmonton