Kelly is hiring for a Customer Service Representative for a 12-month contract role at Mississauga, ON L5A 0E3 with our prestigious client.

Job Title: Customer Service Representative

Primary Location: Mississauga, ON L5A 0E3

12-month contract - Hybrid mode (3 days in the office and 2 days at home)

Monday – Friday - 8:00 AM - 5:00 PM

Pay rate: $33/hr.

Responsibilities:

- Customer Focused liaison promoting and implementing Functional Excellence in the CSR role.
- Provide domestic customer service according to the needs of the Business and Customers.
- Provide the Continuous Improvement of the Quality Process by working on Best Practices, Training, and Auditing.
- Customer Service Rep must obtain a thorough working knowledge of the domestic order management system and all applicable policies and procedures.
- Experience in SAP-R3 or equivalent, order entry, pricing, documentation and invoicing is required.
- A thorough understanding of the Quality System and business experience is preferred.
- This position offers the incumbents the opportunity to become proficient in many areas including various applications of SAP-R3, SharePoint, SalesForce.com, as well as the ability to learn and work in multiple businesses.

Qualifications:

- College degree. Bachelor’s degree preferred.
- Demonstrated proficiency as a Customer Service Representative, beyond call center and/or retail experience.
- Previous knowledge of the Sales to Cash(STC)/Requisition to Pay (RTP) process is preferred.
- Excellent phone communications and interpersonal skills with multiple functional groups including CSRs, Manufacturing, Supply Chain, Product Management, Sales and Marketing, Finance, Warehouse and Transportation personnel as well as external customer contacts.
- Knowledge of SAP-R3 or equivalent is required. Minimum of 6 months to 1 year of SAP experience which includes placing orders, creating deliverables and invoicing.




- Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, and Word). Must be tested in MS Office and include scores.
- Salesforce.com and SharePoint experience is a plus.
- This position requires an ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers, Businesses, Distributors and Subsidiaries.
- Ability to identify areas for improvement and implement change.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location and job type. Kelly offers eligible employees a group benefit program that includes extended healthcare (drug plan, skilled and medical services), dental, life, and emergency travel assistance. In addition, employees are entitled to holiday and vacation pay in accordance with provincial labour law. For more information on benefits and perks that may be available to you as a member of the Kelly Talent Community in Canada.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

📌 Customer Support Representative - Hybrid role (Mississauga)
🏢 Kelly Services
📍 Mississauga