Job Title: Customer Support Specialist

Location: Barrie, ON L4M 5K3

We are seeking an energetic and dedicated Customer Support Specialist to join our dynamic team! In this role, you will be the frontline ambassador for our company, delivering exceptional service and support to our diverse customer base. Your communication skills and problem-solving abilities will help foster positive relationships, resolve inquiries efficiently, and contribute to our reputation for outstanding customer care.

If you thrive in a structured environment and are passionate about helping others, this is a great opportunity to develop your career within a supportive workplace.

Duties

- Respond promptly and professionally to customer inquiries via phone, email, or chat channels.
- Provide detailed assistance with product or service questions, troubleshooting issues, and account management.
- Utilize accurate data entry skills to record customer interactions and update account information systematically.
- Identify opportunities to recommend additional products or services that align with customer needs.
- Communicate effectively in both English and Spanish to serve our multilingual client base.




- Demonstrate professional phone etiquette and active listening to ensure clear communication and customer satisfaction.
- Review customer feedback and issues to identify trends and suggest improvements for service delivery.

Requirements

- Proven experience in a customer service or support role with strong professional communication skills.
- Bilingual proficiency in English and Spanish is required.
- Strong data entry skills with high attention to detail and accuracy.
- Ability to evaluate situations clearly and offer effective solutions.
- Previous experience in a retail, hospitality, or sales environment is an asset.
- Excellent phone etiquette and a professional demeanor during all customer interactions.
- Demonstrated ability to manage daily tasks efficiently within a structured schedule.

Benefits

- Dental care
- Employee Assistance Program (EAP)
- In office parking

Pay: $36,271.72-$81,280.05 per year

Benefits

- Dental care
- Employee assistance program
- On-site parking

Work Location: In person

📌 Customer Support Specialist (Barrie)
🏢 D. Lowther Services
📍 Barrie