Job Overview

We are seeking a dynamic and proactive Desktop Support Analyst to join our IT support team! In this role, you will be the frontline hero for resolving technical issues, ensuring seamless operation of desktops, laptops, and related hardware across our organization. Your enthusiasm for troubleshooting and customer service will help empower our users to work efficiently and confidently.

You’ll be instrumental in maintaining a robust IT environment by providing expert support on operating systems, software applications, and network connectivity. If you thrive in a fast-paced setting and love solving technical puzzles, this is your chance to make a meaningful impact every day!

Responsibilities

- Deliver prompt and professional technical support to end-users via help desk tickets, phone calls, or in-person interactions.
- Troubleshoot and resolve issues related to desktop hardware, operating systems (Windows, macOS, Linux), and software applications such as Microsoft Office.
- Assist with network connectivity problems, including LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and Wi-Fi configurations.
- Manage and escalate incidents using ServiceNow, Jira, or BMC Remedy platforms to ensure timely resolution.
- Support the setup, configuration, and maintenance of computer hardware components like printers, monitors, keyboards, and peripherals.




- Collaborate with cross-functional teams to resolve complex issues involving computer networking or operating system compatibility.
- Document solutions thoroughly to build a knowledge base that enhances team efficiency and user self-service options.

Experience

- Proven experience providing technical support in a help desk or desktop support environment.
- Robust knowledge of Windows operating systems; familiarity with macOS and Linux is a plus.
- Hands-on experience troubleshooting software issues, hardware failures, and network connectivity problems.
- Familiarity with IT support tools such as ServiceNow, Jira, BMC Remedy or similar incident management systems.
- Understanding of computer networking concepts including LAN setup, firewall configurations, VPN access, and wireless networks.
- Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
- Prior experience supporting diverse operating systems and software suites like Microsoft Office is highly desirable.

Join us as a Desktop Support Analyst and become a vital part of our mission to deliver exceptional IT service! Your expertise will help keep our technology running smoothly while providing outstanding support that empowers our users every day! Pay: $17.00-$22.00 per hour

Expected hours: 8.0 per week

Work Location: In person

📌 Desktop Support Analyst (Boisbriand)
🏢 Raunaq Enterprises
📍 Boisbriand