Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: Technology Solutions

Pay Details: $81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

KEY ACCOUNTABILITIES

CUSTOMER

- Provide specialized technology related build support (e.g. research, installation, configuration, provisioning, administration support of systems, applications) and ensure the service or build support meets or exceeds established standards/service levels, while minimizing operational risk
- Partner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change execution times by planning implementations with parallel work streams
- Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met
- Ensure timely notification and escalation of possible issues/problems,



options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are met
- Deliver effective and defect-free support (application, hardware, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentation
- Interact with clients to provide quality service/solutions consistent with objectives and client requirements
- Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations
- Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity
- Consult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area
- Participate in projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational setting
- May build and deploy base infrastructure components such as servers, operating systems and middleware for all environments
- May be involved in the deployment of applications, either off the shelf or in-house developed, and in the procurement of supported assets
- May maintain base infrastructure components current and defect free and liaise with 3rd party vendor to report problems and receive fixes




- Schedule changes to supported components in accordance with the approved change management procedures; implement changes with proper testing, stakeholder signoff, monitoring and with minimal impact to the business
- Respond to requests for information and assist project teams in evaluating alternate approaches
- May develop a working relationship with 3rd party vendors as required to fulfill support requirements

SHAREHOLDER

- Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required
- May monitor the performance of the environment by using meaningful metrics
- Assess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilization
- Ensure effective change management discipline is used
- Assist in the maintenance of secure computing facilities and technical infrastructure/architecture to support clients and applications as appropriate
- Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and elevate issues as required
- Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
- Identify/implement process improvements to enhance revenue, customer experience and/or reduce costs
- Comply with well-defined enterprise technology delivery practices and standards and project management disciplines
- Make effective use of the cost management processes in place in own unit
- Continuously enhance knowledge/expertise in TD services, applications, infrastructure, analytical

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