Join a long-term contract position as a Cisco Voice Engineer, where you will specialize in Calabrio Contact Center solutions and manage critical call center functionalities. Your leadership in voice infrastructure will be key. The role calls for a seasoned skilled with extensive experience in Cisco voice infrastructure, particularly in Calabrio solutions and queue management.

Ideal candidates will bring advanced skills in UCCX, CUCM, and IVR systems. You will play a vital role in ensuring the efficient operation of the call center through a focus on workforce optimization and technical problem-solving. Key Responsibilities:

- Maintain and improve voice infrastructure for call center operations
- Oversee the Calabrio workforce management system




- Configure Finesse and route call queues effectively
- Execute and manage disaster recovery strategies
- Lead initiatives for voice infrastructure upgrades Requirements:
- Minimum 5 years' hands-on experience in Cisco voice
- Proven support experience in high-stakes call centers
- Current Cisco certifications (CCNA Collaboration or higher)
- Strong troubleshooting capabilities in queue management
- Advanced knowledge of the Calabrio platform Bring your voice engineering expertise to drive efficiency in our call center operations.

📌 Expert Cisco Voice Engineer Needed (Calgary)
🏢 apptoza
📍 Calgary