Job Overview

Hospitality Inn in Port Alberni is seeking a reliable, professional, and guest-focused Front Desk Assistant to join our team.

The Front Desk Assistant is responsible for assisting guests with reservations, check-ins and check-outs, responding to inquiries, processing payments, and supporting the day-to-day operation of the front desk. The successful candidate should have strong communication skills, attention to detail, and the ability to provide qualified service in a busy hotel environment.

Experience

- Previous experience in a hotel front desk, hospitality, customer service, or guest-service role will be considered an asset.
- Previous experience with hotel reservation or Property Management System (PMS) software is an asset.
- Basic computer experience is required.
- Training on hotel procedures and systems will be provided as required.

Duties & Responsibilities
- Welcome and assist guests in a friendly and professional manner.
- Perform guest check-ins and check-outs accurately.
- Create, modify, and cancel room reservations.
- Answer telephone calls,Emails and respond to guest inquiries.
- Process cash, credit card, and other authorized payments accurately.
- Provide information regarding hotel services, amenities, policies, and the local area.
- Respond to guest requests, concerns,



and complaints professionally and refer matters to management when necessary.
- Communicate with housekeeping regarding room status, early arrivals, special requests, and other guest requirements.
- Maintain accurate reservation and guest account information.
- Complete required front desk reports and shift documentation.
- Maintain a clean and organized front desk and lobby area.
- Follow hotel procedures regarding guest privacy, security, payments, and keys.
- Communicate important information to other shifts and management.
- Perform other related front desk duties as assigned.

Skills

- Ability to work flexible shifts, including mornings, evenings, weekends, and statutory holidays as required.
- Strong communication and interpersonal skills.
- Excellent customer-service skills.
- Professional and courteous attitude.
- Robust attention to detail and organizational skills.
- Ability to multitask and prioritize responsibilities.
- Basic computer skills and ability to learn hotel PMS software.
- Ability to handle payments accurately.
- Ability to remain calm and professional when dealing with guest concerns.
- Reliable, punctual, and responsible.
- Ability to work independently and as part of a team.

Pay: $18.25-$19.00 per hour Expected hours: 24.0 – 40.0 per week

Perks

- On-site parking

Work Location: In person

📌 Front Desk Assistant (Port Alberni)
🏢 Hospitality Inn Hotel
📍 Port Alberni