About Us

At Integrity Psychological Services, we are dedicated to creating a safe, welcoming, and compassionate environment where clients feel heard, supported, and valued. Our team of skilled psychologists and mental health professionals works collaboratively to help individuals navigate life’s challenges with dignity and respect. We believe in integrity—not just as our name, but as our guiding principle—in how we serve our clients, support our colleagues, and operate our practice.

We foster a warm, skilled, and supportive workplace culture where every team member plays an important role in the client experience. If you are an organized, detail-oriented person who takes pride in offering excellent customer service and enjoys keeping a space running smoothly, we’d love to meet you.

The Role

We’re seeking a Front End Administrative Coordinator who will be the welcoming face of our practice, the organizational hub of our office, and a trusted support for our clinicians. This position is part-time, with room to grow as our practice expands.

Key Responsibilities

Daily

- Greet clients warmly and help them feel comfortable
- Answer phones, take messages, and direct calls appropriately
- Process client payments and third party billing through the Jane app and issue receipts
- Schedule appointments as needed
- Keep reception and common areas tidy and inviting
- Maintain coffee/tea supplies
- File patient records securely and accurately
- Third party billing to providers such as Alberta BlueCross, TELUS Health, SunLife, etc.

Weekly

- Perform basic cleaning tasks in the office
- Reconcile bank statements and payments through the Jane app
- Water plants

Monthly





- Complete invoices for third-party payors
- Accounts receivable

Additional

- Participate in regular office meetings
- Assist with secure storage, retrieval, and shredding of files in compliance with privacy legislation and CAP (College of AB Psychologists) Standards
- Maintain strict confidentiality of all patient information
- Other office duties as assigned

Qualifications

- Excellent knowledge of Jane patient management software
- Excellent customer service skills and a welcoming demeanor
- Excellent computer skills (MS Office Suite)
- Experience in coordinating with health insurance companies
- Social media and/or marketing experience is an an asset
- Health care records management training and/or experience
- 2–3 years experience in a psychology clinic or related healthcare setting preferred
- Grade 12 minimum; diploma/certificate in related field required; university degree preferred

Hours & Compensation

- $TBD, based on experience
- Hours: 10 am–4 pm, (6 hours/day, 2–4 days/week, including Saturdays)
- Approximately 10-24 hours/week (depending on need)
- Some evening hours possible on Wednesday and Thursday evening (5-8)
- Possibility of increased hours as the practice grows

If you’re ready to be part of a team that values professionalism, compassion, and integrity, we’d love to hear from you.

How to Apply

Please send your résumé and a short cover letter by Friday, September 25, 2025 at 4pm telling us why you’d be a great fit for this role to [email protected] with the subject line “Front End Administrative Coordinator – Application.”

Job Type: Part-time

Pay: From $18.00 per hour

Education

- Secondary School (required)

Work Location: In person

📌 Front End Administrative Coordinator (Edmonton)
🏢 Integrity Psychological Services
📍 Edmonton