Experienced Automotive Service Advisor – ROCKY MOUNTAIN HOUSE,

Rocky Mountain Dodge is looking for an experienced, Full-Service Automotive Service Advisor to join our Service team. If you've worked the Service counter before, you already know the drill — the phone is ringing, a technician needs an answer, a customer wants an update, an estimate needs approval, and somehow three things become urgent at the same time.

We're looking for someone who can keep all of that moving while still giving customers a great experience.

This is a Full-Service Advisor position, so previous experience managing repair orders from start to finish is required. You should also have a strong foundational understanding of manufacturer and aftermarket automotive warranties — what's covered, what may not be, and how to communicate that clearly to a customer.

What You'll Be Doing

- Writing and managing repair orders from open to close
- Listening to customers and accurately documenting their concerns
- Reviewing service history and identifying maintenance needs
- Preparing estimates and getting proper authorization before work begins
- Communicating technician findings and recommendations in plain language
- Helping customers understand warranty coverage, repairs and costs
- Keeping customers updated — even when the update is simply that we're still waiting
- Working closely with technicians, Parts, Warranty and Service Management
- Keeping an eye on your ROs and helping work move through the shop
- Reviewing completed work and invoices for accuracy
- Handling customer concerns professionally when things don't go exactly as planned
- Maintaining accurate documentation and following AMVIC, dealership and manufacturer requirements
- Building relationships with customers so they feel comfortable coming back

And, like most dealership positions, there will occasionally be something that falls outside the bullet points.



This isn't intended to be an all-inclusive list of duties.

What We're Looking For

- Previous full-service Automotive Service Advisor experience is required
- Chrysler, Dodge, Jeep and Ram dealership experience is preferred
- Experience with PBS is a definite plus; experience with another automotive DMS is also valuable
- A solid understanding of automotive maintenance and repair processes
- Foundational knowledge of manufacturer and aftermarket warranties
- Strong communication and customer service skills
- Valuable attention to detail — especially when it comes to ROs, estimates and authorizations
- Someone who can prioritize and stay organized when the day gets busy
- Comfortable having the occasional difficult conversation with a customer
- More than basic computer skills
- Valid driver's license

The Schedule

This is a full-time position. Monday–Friday: 8:00 a.m.–5:00 p.m.

Saturday: 9:00 a.m.–4:00 p.m.

The schedule includes alternating Saturdays with an alternate Monday off. Some flexibility may be required depending on department needs, however we are also flexible.

What We Offer

- Competitive compensation based on experience
- Performance and bonus incentives
- Benefits program
- An established dealership with a busy Service Department
- A team where Service, Parts and the shop work together to get the job done

A Little About Us

Rocky Mountain Dodge is located in Rocky Mountain House, Alberta — approximately 45 minutes from Sylvan Lake, one hour from Red Deer and Drayton Valley, and about two hours from Calgary or Edmonton. We're a smaller-community dealership, which means relationships matter. Our customers aren't just repair order numbers, and we're looking for an Advisor who understands that.

One last thing: this isn't an entry-level Service Advisor position. We're looking for someone who has actually worked in a full-service Advisor role and is comfortable stepping into a busy Service Department.

If that sounds like you, we'd be happy to hear from you.

📌 Full-Service Automotive Service Advisor, Rocky Mountain House
🏢 Rocky Mountain Dodge
📍 Rocky Mountain House