Make Every Guest Experience Count

Are you bilingual, organized, and passionate about helping people enjoy live events? The Avenir Centre is looking for a Guest Services Coordinator to lead and support our Guest Services team, assist guests, and help create a protected, welcoming experience at every event.

About the Avenir Centre

Located in the heart of downtown Moncton, the Avenir Centre is a premier sports and entertainment venue that brings the community together through exciting live events, exceptional hospitality, and memorable guest experiences.

What You’ll Do

- Hire, train, schedule, supervise, and support Guest Services team members and supervisors, including event staff and security personnel.
- Plan and assign event responsibilities, and coordinate the deployment of Guest Services staff and third-party providers, including first aid and security personnel.
- Prepare staff schedules, complete bi-weekly payroll input, conduct performance reviews, and maintain administrative records.
- Work with Human Resources to document employee information and changes, address performance concerns, and manage discipline.
- Welcome guests, monitor crowd flow, and adjust staffing or crowd-control measures as needed.
- Respond to guest concerns promptly and professionally, and enforce house rules, alcohol management policies, and municipal bylaws with diplomacy.
- Monitor assigned areas for safety and cleanliness, take appropriate action, and help direct guests during potential emergencies.
- Prepare and maintain written records, and ensure Guest Services equipment and supplies are available.
- Stay informed about the facility and upcoming events.




- Perform duties assigned by the Director of Events/AGM and other duties as required.

What You Bring

- Fluency in spoken and written English and French.
- Excellent communication, writing, organizational, and interpersonal skills.
- The ability to manage multiple priorities, solve problems, and make sound decisions in a busy event environment.
- Strong attention to detail when handling schedules, payroll information, and records.
- Professional presentation and a strong work ethic.
- Excellent Microsoft Office skills.
- Valid First Aid, CPR, and AED certification.
- Supervisory experience is preferred.
- Working knowledge of facility management principles, services, and equipment in a similar venue.

Education and Experience

- Two to three years of related experience or training, or an equivalent combination of education and experience.

Working Conditions

- This position requires extended or irregular hours based on the event schedule, including nights, weekends, and holidays.
- Working hours must be adjusted to meet event requirements.

Ready to Join the Team? If you are a bilingual professional who enjoys leading a team and helping guests feel welcome, we would love to hear from you. Apply today and help create a great experience at every event!

Legends Global is committed to providing an inclusive and equitable workplace. We welcome applications from all qualified candidates and provide reasonable accommodation throughout the recruitment process upon request.

Pay: $20.00-$23.00 per hour

Benefits

- Flexible schedule

Application question(s):
- Are you able to communicate effectively in French, including speaking, reading, and writing?

Work Location: In person

📌 Guest Services Coordinator, Bilingual (Moncton)
🏢 ASM Global - Avenir Centre
📍 Moncton