Step into a hands-on leadership role as the Claims Care Team Lead in a hybrid work environment. Drive team performance while providing guidance and support for claims advisors. In this essential position, you’ll oversee daily operations and directly assist your team in navigating challenges.

Reporting to the Supervisor, Claims Care, you'll collaborate to ensure the team meets all service and business goals while creating a positive atmosphere. Your strong decision-making and communication skills will be vital in maintaining operational excellence. Key Responsibilities:

- Lead daily activities of the Claims Care Team
- Support team coaching and mentorship initiatives
- Address operational challenges and manage escalations
- Analyze performance metrics for continuous improvement
- Maintain compliance with insurance regulations and standards Requirements:
- Five years of claims-handling experience required
- Related post-secondary education necessary
- Active pursuit or completion of an insurance designation
- Solid understanding of compliance and legislation
- Robust relationship-building abilities Utilize your leadership skills to enhance both team dynamics and claims service quality in this impactful role.

📌 Hands-On Claims Care Team Lead (Edmonton)
🏢 AMA - Alberta Motor Association
📍 Edmonton