Job Summary

We are seeking an energetic and detail-oriented Hospitality Team Lead & Event Coordinator to elevate our guest experience and orchestrate memorable events. In this dynamic dual role, you will lead a dedicated hospitality team, ensuring exceptional guest services across our venue. You will coordinate and execute a variety of events, from small gatherings to large functions, all while maintaining high standards of quality, organization, and customer satisfaction.

This position offers an exciting opportunity to showcase your leadership, hospitality expertise, and event planning skills in a fast-paced environment committed to excellence.

Key Responsibilities

1. Floor Leadership & Shift Execution

- Lead pre-shift lineup meetings to communicate service goals, daily specials, VIP arrivals, and station assignments.

2. Event Planning, Administration & Execution

- Partner with the Event Manager to field inquiries, conduct venue tours, draft proposals, and maintain Banquet Event Orders (BEOs).
- Coordinate logistics, timelines, and layouts with external vendors (caterers, florists, DJs, rental suppliers).
- Oversee on-site event setup, execution, and teardown, serving as the main liaison for event hosts, guests, and suppliers.
- Collaborate with the bar team to prepare signature craft cocktail menus, spirit tastings, and beverage inventory for private functions.

3. Staff Mentorship & Operational Support

- Assist the General Manager in onboarding, shadowing, and training new FOH employees across server, host, and support roles.
- Provide continuous coaching and constructive feedback to maintain high service standards across a 40-person department.
- Oversee shift handovers and verify completion of opening, mid-shift, closing, and event side-work checklists.

4. Compliance, Health & Safety

- Enforce strict compliance with local health regulations and responsible alcohol service guidelines (Smart Serve).
- Ensure all event layouts, dining spaces,



and guest pathways strictly adhere to Accessibility for Ontarians with Disabilities Act (AODA) standards.
- Support Joint Health & Safety Committee (JHSC) workplace standards to maintain a safe, hazard-free setting for staff and guests.
- Complete shift-end POS reconciliations, cash drops, and floor inventory audits (glassware, linens, menus, service supplies).

Qualifications & Requirements

- Experience: 1–3 years in restaurant/bar floor supervision, event coordination, or hospitality management (experience at a distillery, winery, or venue is an asset).
- Certifications: Valid Smart Serve certification required upon hire. An Event Planning/Management Diploma or professional certification (CTM, CMP, CSEP, CWP) is preferred.
- Leadership Experience: Proven track record of leading, directing, and coaching mid-to-large teams (20+ staff).
- Skills: Strong organizational skills, clear written/verbal communication, quick problem-solving, and proficiency with POS and event management software.
- Physical Requirements: Ability to stand and walk for extended shifts (8+ hours) and lift up to 35 lbs for event setup and teardown.
- Maintain a strong supervisory presence on the floor during lunch and dinner services, optimizing table turns, seating flow, and pacing.
- Serve as the primary point of contact for guest inquiries and real-time floor service recovery.
- Bridge real-time communication between the FOH team and culinary staff to ensure line pacing and order accuracy.

Requirements

- Proven experience in hospitality, event coordination, or restaurant/hotel environments
- Strong leadership skills with the ability to motivate a team and foster a positive work environment




- Excellent communication and organizational skills for multitasking and detailed planning
- Knowledge of marketing techniques and guest service best practices
- Ability to negotiate with vendors and clients to secure favorable terms
- Experience with budgeting, cost control, and financial management in a hospitality setting
- Familiarity with upselling techniques to increase revenue streams
- Prior experience in restaurant or hotel operations is highly desirable
- Demonstrated time management skills with the ability to prioritize tasks efficiently

Join us as a Hospitality Team Lead & Event Coordinator where your passion for hospitality will shine! Be part of a vibrant team dedicated to creating unforgettable experiences for every guest while advancing your career in a lively, rewarding environment. Accessibility & Inclusion Statement

We are committed to fostering an inclusive, accessible environment where all employees and guests feel valued, respected, and supported. We adhere strictly to the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

If you require accommodation during the recruitment or selection process (including accessibility adjustments for interviews), please let us know when submitting your application, and we will work with you to meet your needs.

How to Apply

Interested candidates are invited to submit their resume through this job board along with a brief cover letter outlining their relevant experience.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $19.00 per hour

Expected hours: 35.0 – 45.0 per week

Ability to commute/relocate

- Toronto, ON M5A 3C4: reliably commute or plan to relocate before starting work (preferred)

Application question(s):
- Do you have either a minimum of 1 year hospitality experience or Event Management education?

Language:
- English (preferred)

Work Location: In person

📌 Hospitality Team Lead & Event Coordinator (Toronto)
🏢 Spirit of York Distillery
📍 Toronto