Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, assisting customers with inquiries, and ensuring a positive experience with our products and services. This role requires strong administrative and communication skills, the ability to analyze customer needs, and a proactive approach to upselling and sales opportunities.

Duties

- Respond promptly to customer inquiries via phone, email, or chat while maintaining excellent phone etiquette.
- Provide accurate information regarding products and services to assist customers effectively.
- Perform data entry tasks to maintain accurate customer records and transaction details.
- Analyze customer feedback and concerns to resolve issues efficiently and enhance customer satisfaction.
- Identify opportunities for upselling additional products or services based on customer needs.
- Collaborate with team members to improve service delivery and share best practices.




- Maintain a positive attitude while dealing with challenging situations or customers.

Requirements

- Proven experience in customer service or sales roles is preferred.
- Strong communication skills with the ability to communicate effectively
- Proficiency in data entry with attention to detail is essential.
- Ability to analyze information quickly and make informed decisions based on customer interactions.
- Familiarity with upselling techniques and a passion for providing excellent service.
- A positive attitude, patience, and the ability to work well under pressure in a fast-paced environment.

Join our team as a Customer Service Representative and contribute to creating memorable experiences for our customers! Job Type: Full time

Pay: From $17.00 per hour

Experience

- Food service: 1 year (preferred)
- Retail sales: 1 year (preferred)

Work Location: In person

📌 Inside Sales/Customer Service (Mount Pearl)
🏢 FJ Wadden u0026 Sons
📍 Mount Pearl