The Hope Centre provides essential services such as housing support, shelter services, food security and counselling.

Hours: 12-hour rotations, including days and overnight shifts; on-call and pick-up shifts

Locations: Welland, Niagara Falls, St. Catharines

KEY RESPONSIBILITIES

- Serve individuals experiencing homelessness with high acuity needs.
- Complete client intakes and discharges.
- Enter current client information into HIFIS.
- Work with clients to secure a source of income when necessary.
- Support individuals to ensure basic needs are met such as food, medications, hygiene etc.
- Ensure client is on Niagara Regional Housing waitlist.
- Assist clients with housing search by coaching clients on how to search for, contact and interact with landlords; assist with acquiring relevant documentation and arrange transportation to housing appointments.
- Conduct ongoing assessments of client needs.
- Meet with each guest daily to review housing plan.
- Provide harm reduction service delivery and supports as needed.
- Provide crisis intervention when needed.
- Provide supportive counselling and active listening when needed.
- Assist in helping clients to develop and maintain necessary life skills.
- Assess client’s needs for services to support their transition to housing.
- Connect clients with community support services.
- Document and input information into HIFIS on a regular basis, to ensure accurate service statistics and client records.
- Discuss situations with clients that arise that could result in their exit from program or future housing.
- Ensure the proper exchange of information, ie. Shift change.
- Deliver service with safety, respect and effectiveness.
- Some light cleaning when needed.
- Light meal service when needed.




- Participate in ongoing training when necessary.
- Ensure that all policies and procedures of The Hope Centre are followed.
- Ensure that you are maintaining records and following appropriate record keeping practices.
- Perform other duties as assigned.

QUALIFICATIONS
- MUST have Social Service Worker Diploma or currently enrolled into the program.
- Experience working in a shelter or with unhoused populations, preferred.
- Experience providing support and action planning to women, men, and families who are homeless and living in poverty, preferred.

KEY CANDIDATE COMPETENCIES
- Ability to work in a fast-paced environment.
- Ability to work well under pressure.
- Is flexible and able to multi-task.
- Possesses strong skills in crisis Intervention, dispute resolution, negotiation.
- Ability to analyze issues, identify opportunities, and anticipate potential problems.
- Ability to maintain confidentiality in all aspects of the work environment.
- Ability to function and thrive in a team setting.
- Excellent written and oral communication skills.
- Excellent active listening skills.
- Above average reporting skills – accurate, timely, thorough.
- Ability to plan and prioritize work and remain adaptable/flexible.
- Strong computer knowledge with proven ability to learn new systems.
- Must be bondable.

OUR EMPLOYEE PROMISE
- A supportive, friendly and dedicated team environment.
- Potential for growth within company.
- A chance to make a positive impact in your community through meaningful work.

No AI is used to screen candidates. The positions available are existing vacant roles. Job Types: Full-time, Permanent

Pay: $30.62 per hour

Application question(s)

- Do you live in the Niagara region? If not, will you be relocating before start of employment?

Work Location: In person

📌 Intensive Case Manager (Relief On-Call) (Welland)
🏢 the HOPE Centre
📍 Welland