IT Helpdesk Support

HSPP is currently seeking an experienced IT Help Desk Support individual to join our team. The chosen candidate must have at least 2-4 years’ working experience. HSPP is looking for a self-motivated individual who has strong communication skills, and thrives working in a team setting.

HSPP is a family-owned company with many long-term employees and a history of supporting growth from within. We have a dynamic and team-oriented environment that emphasizes values of diversity, integrity and professionalism.

Duties and Responsibilities:

- Troubleshoot technical queries from employees, this includes working with on-site and remote employees.
- Investigate user problems and identify their source; determine possible solutions; test and implement solutions
- Experience with Microsoft Active Directory, DNS, DHCP, Citrix, Firewall, Networking etc
- Troubleshoot applications to identify and correct malfunctions and other operational difficulties
- Maintain network and PC preventive maintenance logging efforts and company antivirus to ensure data integrity
- Work with the setup and installation of various equipment which include; laptops, desktops, tablets, smartphones, printers, and more.
- Coordinate daily requests such as adding/deleting users, maintaining email groups, and other miscellaneous IT requests
- Test new software applications and provide feedback
- Develop, write and maintain end-user documentation
- Maintain confidentiality, security policies,



and acceptable use policies with regard to the information being processed, stored or accessed by all users on the network
- Be available to help with the process of annual inventory count from an IT support position
- Assist in the management of network infrastructure and assets

Requirements:

- Knowledge of industry standard protocols (TCP/IP, DNS, etc.)
- Basic computer system skills and the ability to troubleshoot issues to diagnose repair before escalation
- Strong documentation skills
- Demonstrate resourcefulness and independent thinking when troubleshooting various IT
- Experience focusing on user software test/evaluation/operational methodology in a networked environment is strongly preferred
- Excellent customer service skills, verbal and written skills
- Ability to work with users on-site and remotely

Basic Knowledge/ Familiarity with the following technologies: Windows Servers, VMWARE, Citrix, Azure, Cisco, Storage, SQL Server, Ms Office

Education:

University Degree or Post-Secondary Diploma in Administration or Computer Science

This position is for an existing vacancy.

We thank all applicants for their interest; however, only those candidates selected for interviews will be contacted.

Job Types: Full-time, Permanent

Pay: $50,000.00-$55,000.00 per year

Education

- Bachelor's Degree (preferred)

Experience:
- IT Help desk: 3 years (required)

Work Location: In person

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