IT/GA Support Temp

Administration

Ontario, Canada

Temp to Hire

WHAT WE ARE LOOKING FOR:

Entry level experience troubleshooting systems and networks. Essential attributes include excellent interpersonal skills and an ability to support both local and remote employees, in US and Canada. This person dives into the details while always keeping the big picture in mind.

In addition, must be highly self-motivated, have a positive attitude and be resourceful. This individual will be part of the IT/General Affairs Department. This position will initially work out of the current Woodbridge, Ontario office and transition to Navien's new office located at 60 Gough Road, Unit 1, Markham, Ontario, Canada L3R 8X7.

Responsibilities:

- IT Support

- Provide Level 1 IT support through the Navien Help Desk system

- Troubleshoot basic computer, software, printer, network, and user account issues

- Set up computers, monitors, printers, and other approved IT equipment

- Support employee onboarding, offboarding, and IT asset management

- Escalate unresolved issues to the U.S. IT Infrastructure or Systems team

- General Affairs (GA)

- Monitor daily facility conditions, utilities, security, and general office operations

- Coordinate maintenance, repairs, inspections, and emergency facility issues

- Contact vendors, request quotations, schedule services, and follow up on completed work

- Support access control, office equipment, supplies, safety, and facility-related projects

- Maintain vendor, repair, maintenance, and facility records

Requirements:

- 0–2 years of experience in IT support, facility support, office administration, or a related field

- Basic knowledge of computer systems, Microsoft Windows, Microsoft 365, printers, and networks

- Detail-oriented, organized, self-motivated, and willing to learn

- Strong communication, customer service, and problem-solving skills

- Ability to coordinate with employees, vendors, contractors, and property management

- Ability to work on-site Monday through Friday,



8:00 AM to 5:00 PM Eastern Time

Preferred Qualifications:

- Previous Help Desk, desktop support, facility, or vendor coordination experience

- Familiarity with Help Desk systems, Microsoft Intune, Microsoft 365, or IT asset management

- Basic knowledge of building utilities, access control, CCTV, HVAC, electrical, or plumbing systems

- Korean-English bilingual communication skills are a plus

This is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, activities may change or be assigned at any time with or without notice

Pay Scale: C$22.00 - C$24.00/hour (DOE)!

About Navien, Inc.

Since 2006, Navien, Inc. has rapidly emerged as one of the fastest-growing companies in the home comfort sector across North America. A leader in condensing technology, Navien has revolutionized the industry with its line of high-efficiency condensing tankless water heaters, combi-boilers, and wall-hung boilers. In 2024, Navien was recognized as the number one selling manufacturer of gas tankless water heaters and wall-hung boilers in North America.

Expanding its offerings, Navien now boasts a full line of HVAC products, including the cutting-edge NPF Hydro-furnace. Additionally, Navien has ventured into the heat pump water heater market, further solidifying its commitment to sustainable and energy-efficient solutions for home comfort. The company is also making strides in the water treatment space with cutting-edge scale prevention systems and whole-house filtration solutions.

Navien’s international reputation is built on sophisticated engineering, robust design, and a steadfast commitment to quality. Backed by over 40 years of advanced technology expertise from its parent company, KD Navien, the company continues to push boundaries in product development. Navien products are available across the United States and Canada through a select network of trusted wholesale distributors.

Navien Canada Inc. is an Equal Opportunity Employer

No Agencies Please!

📌 IT/General Affairs-Temporary (Woodbridge)
🏢 Navien
📍 Woodbridge