Reports to: IT Manager

Term: Fixed term contract (November 2026 – May 2027)

Hours: Monday – Friday; 30 hours per week

Location: Onsite (1 day work from home optional)

Compensation: $24-$26 per hour (commensurate with experience)

WHO WE ARE:

Chartered Professionals in Human Resources of British Columbia and Yukon (CPHR BC & Yukon) is a non-profit association that propels the HR profession forward by supporting its members with education and advocacy. We are the Voice of the HR Profession and the sole grantor of the CPHR designation in BC and the Yukon. Our team consists of professionals who are focused on providing excellent customer service to over 8800 members, and partners in a fun, supportive, and team-oriented workplace environment.

CPHR BC & Yukon is a certified Living Wage Employer and has been named one of Canada’s best places to work by Human Resources Director (HRD) for 2023.

WHAT WE VALUE:

- The health, safety, and wellness of our employees.
- Collaboration and achieving success together.
- Integrity, accountability, and resourcefulness.
- Our members and the service we provide to them.

POSITION OVERVIEW: The IT & Systems Assistant provides frontline technology support and assists with business systems, CRM support and testing, event technology, data analysis and reporting, documentation, and data management.

KEY RESPONSIBILITIES:

- Provide first-level IT support and troubleshooting for Microsoft 365, hardware, software, and business applications.
- Support user account management, access requests, helpdesk tickets, IT documentation, and staff technology guidance.
- Assist with conference and event management systems, including system setup, testing, registration support, and troubleshooting.




- Support CRM and various business systems through data maintenance, reporting, testing, UAT, data validation, documentation, and issue escalation.
- Work with staff, vendors, and service providers to support reliable systems and continuous improvement.

QUALIFICATIONS & PREFERRED SKILLS:

- Post-secondary education or coursework in IT, computer/business systems, business administration, or a related field; equivalent experience will be considered.
- 1-2 years of relevant IT support, helpdesk, or business systems experience preferred; co-op, internship, volunteer, coursework, and academic project experience will be considered.
- Working knowledge of Microsoft 365, including Outlook, Teams, SharePoint, Forms, Word, and Excel.
- Basic knowledge of SQL, databases, reporting, data validation, and system testing/UAT.
- Experience with CRM, event management, membership, or other business systems is an asset; PheedLoop, WordPress, and Power BI familiarity are assets.
- Strong skills in data and system analysis, troubleshooting, customer service, communication, documentation, organization, and attention to detail.

WHAT WE OFFER:

- Salary Range: $24-$26 per hour.
- Vacation pay at 4% of gross earnings.
- Comprehensive health, dental, and vision coverage.
- On-site position; 1 work-from-home day may be available at the manager’s discretion.
- Transit subsidy and health & wellness allowance.
- A collaborative,



value-driven culture where employees are empowered to learn, grow, and make an impact.

TO APPLY: To apply for this position, please send your application to [email protected] by October 7, 2026.

Please submit the following

- A resume outlining your qualifications and relevant experience.
- Complete the Candidate Self-Assessment.

Pay: $24.00-$26.00 per hour Expected hours: 30.0 per week

Application question(s)

- 1. How would you rate your knowledge and experience in diagnosing and resolving IT-related issues? (Rate yourself from 1–5:1 = No experience | 5 = Advanced )

- 1. How would you rate your experience with Microsoft 365 applications, including Outlook, Forms, Teams, SharePoint, Word, and Excel? (Rate yourself from 1–5:1 = No experience | 5 = Advanced )

- 1. How would you rate your experience supporting CRM, event management, and other business applications, including SaaS and cloud-based systems? (Rate yourself from 1–5:1 = No experience | 5 = Advanced )

- 1. How would you rate your experience with data analysis, data reporting, and working with databases, including the use of SQL queries? (Rate yourself from 1–5:1 = No experience | 5 = Advanced )

- 1. How would you rate your experience with system testing, User Acceptance Testing (UAT), regression testing, and issue tracking? (Rate yourself from 1–5:1 = No experience | 5 = Advanced )

- 1. How would you rate your experience supporting end users and creating training materials, user guides, and documentation? (Rate yourself from 1–5:1 = No experience | 5 = Advanced )

- 1. Briefly describe an IT or business systems project that best demonstrates your skills and experience.

Work Location: In person

📌 IT & Systems Assistant (Vancouver)
🏢 CPHR BC u0026 Yukon
📍 Vancouver