Enchant the World With Chocolate – One Guest at a Time.

At Lindt, we don’t just sell chocolate, we create magical moments. We’re looking for a passionate and energetic Keyholder to join our team and help deliver an exceptional retail experience. If you’re a strong leader with a love for chocolate and customer service, we’d love to meet you!

The role’s purpose:

The Keyholder role is essential in supporting the store team. This role is responsible for providing excellent customer service, driving sales, and assisting with various store duties. As a Keyholder, you will help us achieve our mission to Enchant the World With Chocolate.

What You’ll Do:

Leadership and Teamwork:

- – Assist with manager on duty responsibilities, holding a key and opening and closing the store.

- – Support team members to achieve daily sales targets and deliver exceptional customer experiences.

- – Participate in training and onboarding new team members.





- – Assist with visual merchandising and execution of in-store activations.

Customer Service:

- – Welcome customers to the store, answer questions, and provide personalized assistance on product features.

- – Handle returns and resolves customer concerns in a skilled and timely manner.

- – Act as a brand ambassador by sharing Lindt’s values and product excellence.

- – Support efforts to drive B2B sales by promoting corporate gifting options.

Inventory:

- – Ensure compliance with visual merchandising standards and inventory control procedures.

- – Support inventory duties, including stock replenishment and receiving.

- – Assist with coordinating corporate gifting orders.

Cash Handling:

Assist with cash handling duties.

📌 Key Holder (Banff)
🏢 Canadian Rocky Mountain Resorts
📍 Banff