Word, Outlook, Excel, PowerPoint proficiency

Company Bio

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an chance to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

Primary function The Provincial Case Management Office (PCMO) is part of the Lawyer Services and Payments (LSP) department and is responsible for administering the Big Case Management (BCM) program which sets budgets for complex cases expected to cost in excess of $20,000.00, merit assessments for appeals.

The Protocol Case

Unit (PCU) is also part of PCMO, and is responsible for administering payments on behalf of the Ministry of the Attorney General/Department of Justice for state-funded counsel appointed by the court.

Reporting to the Director, LSP, the PCMO Lawyer Manager leads a team responsible for the day-to-day operation of the BCM program and the Protocol Case Unit (PCU) and assists the Director in the development of strategic initiatives for these programs.

Home location: Toronto - Provincial Office

Secondary location: N/A

Reporting to: Director, Lawyer Services and Payments

Key accountabilities

Analyze and report on trends and developments within the criminal justice sector

Develop and implement new departmental strategies, processes and initiatives in consultation with internal stakeholders

Track, assess and report on key metrics to ensure the programs are effective, efficient and high quality

Assessment of the efficacy of the organization’s current strategies and initiatives

Training, mentoring and managing the performance of eight direct reports, including case managers/ staff lawyers and the PCMO Operations Manager

Assisting the Director and Business Manager in developing and monitoring the department budget





Assessing and responding to complaints from clients and stakeholders

Assessing and responding to Freedom of Information (FOI) requests

Liaising with General Counsel Office and other departments including Investigations and Roster Management

Supporting Directors General with roster management including identification of billing problems, correcting behavior and supporting the roster removal process

Chairing the Exceptions Committee in addressing requests which exceed $75,000.00

Chairing the External Advice Meetings in addressing merit assessments for appeals

Managing active budgets, including the analysis of defense strategies in criminal law cases, negotiate, determine and/or recommend budgets for high‑risk, high‑cost criminal cases to LAO’s Executive Management and oversee the approval process

Delivering training and information regarding PCMO programs to roster members and other justice stakeholders.

Other duties as assigned

Required Skills & Experience

Lawyer in good standing of the Law Society of Ontario with significant criminal law trial experience, including jury trials

Sound knowledge and experience applying the Legal Aid Services Act 2020 and its regulations, the Legal Aid Service

Rules, the Tariff and Billing Handbook, Disbursements Handbook, BCM program policies and procedures, PCU policies and procedures and other related LAO policies and procedures, including the Delegation of Authority Policy

Superior written and verbal communication skills

Demonstrated management and leadership skills to lead, motivate and mentor staff

Excellent interpersonal skills for dealing with staff, clients, lawyers and external stakeholders with the proven ability to exercise sound judgement

Superior demonstrated collaborative, analytic and strategic skills

Able to manage uncertainty,



to identify and prioritize information and to make fast judgement calls

Able to balance competing stakeholder interests and demands within financial constraints

Adaptable, able to respond to shifting deadlines and competing priorities

Peoplesoft and Legal Aid Online proficiency

Word, Outlook, Excel, PowerPoint proficiency

Preferred Skills And Experience

Experience managing financial and administrative functions with experience in financial analysis

Criminal law appellate experience

Understanding of LAO’s roster management processes

District Area Office knowledge or experience

Centralized Services Office knowledge or experience

Experience communicating with governmental and agency stakeholders

French proficiency is considered an asset

Only those candidates selected for an interview will be notified.

Final candidates for this position will be required to undergo a criminal record check.

Equity Statement

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity‑seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.

We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.

📌 Lawyer Manager, PCMO (Toronto)
🏢 Legal Aid Ontario
📍 Toronto