Become the Lead Manager for Contact Centre and Loyalty Experience at HomeEquity Bank. Focus on operational performance and customer retention in a hybrid model. This position demands visionary leadership to manage teams within the Contact Centre and Loyalty space. You'll utilize advanced analytics and technology, like Salesforce Financial Services Cloud, to enhance productivity while ensuring exceptional client experiences and meeting retention goals. Key Responsibilities:

- Drive performance management and team development
- Establish and monitor key performance indicators
- Conduct analyses using Salesforce and other tools
- Improve client contact strategies and technology usage
- Spearhead adoption of AI technologies for efficiency Requirements:
- Solid background in Contact Centre management
- Proficient in Salesforce and reporting analytics
- Experience with IVR and outbound dialer systems
- Strong analytical skills for performance improvement
- Effective communicator with leadership experience Lead creative changes and elevate client satisfaction at HomeEquity Bank.

📌 Lead Contact Centre & Loyalty Experience Manager (Toronto)
🏢 HomeEquity Bank
📍 Toronto