Become the Lead for IT Support Services at IDFusion, focusing on team leadership and client relationship management. Your vision will drive superior service delivery and operational success. This role focuses on leading our IT support team to implement effective service strategies and client engagement methods.

You will take charge of escalated tasks, monitor compliance with service standards, and guide the team in technical challenges. You'll actively shape the future of our IT Support Services Division. Key Responsibilities:

- Oversee daily performance of IT support personnel
- Manage and nurture client relationships continuously
- Review service performance in Quarterly Business Reviews
- Ensure adherence to service level agreements
- Address complex technical escalations directly Requirements:
- 7-10 years of IT management experience in support
- At least 3 years in a leadership capacity at an MSP
- Comprehensive knowledge of Microsoft and IT infrastructures
- Proven client service record and communication skills
- Valid driver's license for occasional travel Shape the IT support landscape as the lead at IDFusion.

📌 Lead IT Support Services at IDFusion (Winnipeg)
🏢 Socket.dev
📍 Winnipeg