Summary The Manager, Product Experiences leads the planning and delivery of pop-ups and enhanced visual activations from concept through implementation and post-program evaluation. This role drives cross-functional collaboration, operational excellence, budget management and commercial performance while developing scalable tools and governance for the function.

The Manager provides day-to-day leadership, coaching and development to the Product Experience team and partners with Merchandising, Marketing, Visual Merchandising, Store Operations and external brand partners.

Responsibilities

Lead planning and execution of pop-ups and enhanced visual experiences from concept through implementation and post-program evaluation.

Oversee project timelines, deliverables, budgets, approvals and resource allocation to ensure on-time, on-budget delivery.

Manage vendor and agency relationships, providing direction from concept to execution in line with brand and build guidelines.

Coordinate cross-functional stakeholder planning meetings and ensure alignment, accountability and effective communication.

Monitor sales,



commercial targets and customer engagement metrics to evaluate program effectiveness and recommend improvements.

Lead program recaps and translate findings into actionable recommendations and scalable best practices.

Establish program governance, documentation standards and processes to support consistent execution.

Provide leadership, coaching and performance feedback to Product Experience team members.

Requirements

Post-secondary degree or diploma in Marketing, Visual Merchandising, Event Management, Business or related discipline.

5+ years progressive experience in experiential marketing, retail activations, project management or events, leading complex cross-functional programs.

2-3 years people leadership experience with a track record of coaching and developing teams.

Robust project management and organizational skills with the ability to manage multiple priorities.

Experience managing budgets, evaluating performance metrics and negotiating with vendors and agencies.

Excellent verbal and written communication skills and the ability to influence cross-functional stakeholders.

📌 Manager, Product Experiences (Toronto)
🏢 Brobston Group
📍 Toronto