Shape the future of customer success at Spellbook as the Manager of Mid-Market Customer Success, working remotely. You will lead a dedicated team to build meaningful customer relationships and drive long-term satisfaction. In this dynamic, full-time role, you will oversee a team of approximately eight Customer Success Managers.

Your mission will be to guide their journey from onboarding through renewals by creating effective strategies and fostering a collaborative culture. You're expected to operate decisively in a fast-paced startup environment while nurturing a supportive team atmosphere. Key Responsibilities:

- Lead and coach a team of Mid-Market CSMs
- Conduct strategic 1:1s focusing on career development




- Organize bi-weekly coaching sessions for skill advancement
- Provide support on customer calls during escalations
- Drive team performance to achieve strong portfolio outcomes Requirements:
- Minimum 2 years managing high-growth SaaS CSM teams
- Proven success in driving customer retention and renewals
- Experience in quickly onboarding current team members
- Strong understanding of proactive customer management
- Outstanding communication skills in a remote-first setting Join Spellbook and lead your team to success in transforming customer experiences.

📌 Manager of Customer Success for Mid-Market (Canada)
🏢 Spellbook
📍 Canada