Drive growth and customer satisfaction as Mastercard's Customer Success Director in Vancouver, Canada. Oversee a team, ensuring customers achieve their desired outcomes with Mastercard solutions. As the Customer Success Director, you'll be integral in managing a portfolio of strategic customer accounts, ensuring retention and growth while leading a dedicated team of Customer Success Managers.

You'll collaborate with sales and other teams to identify risks and create opportunities for expansion. This role requires a focus on defining customer success measures and refining operations to enhance customer relationships. Key Responsibilities:

- Lead account renewal and expansion initiatives for customers
- Conduct Executive Business Reviews to assess success




- Oversee customer health management processes and strategies
- Coordinate cross-functional teams for effective resolutions
- Utilize analytics to forecast and enhance customer outcomes Requirements:
- Minimum 8 years in Customer Success or related roles
- 3+ years in leadership within customer-facing environments
- Solid ability to influence cross-functional teams
- Experience with enterprise customers and data-driven decisions
- Excellent stakeholder management and communication skills Play a key role in fostering customer success and strategic growth with Mastercard's dedicated team.

📌 Mastercard Customer Success Director Role (Vancouver)
🏢 Mastercard
📍 Vancouver