- Answer and direct incoming calls in a professional and courteous manner
- Provide information to patients, addressing inquiries and directing them to appropriate personnel
- Handle voicemail retrieval and response , forwarding and managing urgent messages promptly
- Greet patients and accurately register patients by obtaining complete demographics, Ohip information and consent.
- Optimize clinic capacity by ensuring tasks including New bookings + Rescheduling + Cancellation + Arrivals + Upload Reports are completed in a timely manner.
- Manage patient check-ins, enquiries and phone calls. Schedule and confirm patient appointments and follow ups
- Ensure maximum client satisfaction through a high-quality service approach- respond to patient inquiries in a courteous and empathetic manner.
- Facilitate patient flow by communicating patients' arrival. Build rapport with patients by responding to inquiries and communicate next steps to patient.
- Maintain attention to detail for all medical records. Scan documents into patient charts.
- Maintain accurate patient records and ensure all required forms and documentation are completed per check in protocols.
- Protect patients' rights by maintaining confidentiality of personal and financial information.




- Maintain a clean and organized reception area
- Collaborate with internal teams to provide and gather information, enabling patient requirements to be dealt with efficiently.
- Complete administration tasks including confirmations, chart checks and phone calls.
- Must be willing to learn/ do Holter patching and Ecg procedures.

The Requirements
- Medical office experience
- Experience in ECG and Holter patching is an asset
- Demonstrated high quality, compassionate, customer centered experience
- Proven ability to work proficiently and independently in a busy quick paced environment
- Ability to establish priorities and achieve objectives with minimal supervision
- Excellent verbal and written communication skills

- Superior telephone etiquette
- Strong understanding of medical terminology

- EMR systems experience
- Excellent time management and organizational skills
- Ability to deal with sensitive information with a high degree of privacy and diplomacy
- The ability to provide occasional coverage at other Civic Heart Locations

Pay: From $20.00 per hour

Education

- Secondary School (preferred)

Work Location: In person

📌 Medical Office Assistant 4 - 6 months contract (Brampton)
🏢 Civic Heart Centre
📍 Brampton