Overview The Membership Services Team Member role is essential to enhancing the Member Experience. Known as the face of the Club, this individual will be the “go-to person” for member inquiries, ranging from event sign-up, selling merchandise, and taking payments for accounts. Member Services is the “nucleus” of Toronto Ski Club and is vital to the Club’s membership experience.

Specific Duties and Responsibilities

- Responsible for ensuring a positive Member/Guest experience by assisting visiting racers, directing new members, and being knowledgeable about the layout and events at Toronto Ski Club.
- Retail Sales and handling cash, cheques and point of sale system
- Opening and closing Member Services
- Collect payments for member statements
- Issue membership badges
- Assist with all member events, including but not limited to registration, auctions, set-up, etc.
- Assisting the membership team with the creation and distribution of weekly communications
- Promote events by communicating with members in person, making posters, and updating digital screens
- Registering members and guests for member events
- Printing and organizing member badges. As well as issuing member badges to all members at the front desk, with a parking sticker, and any other necessary items that year.
- Tour potential new members of the Club and answer questions related to membership
- Other Duties as assigned
- Be a resource for members by answering questions and providing assistance, greeting members, and reinforcing our message of “Welcome to your Winter Home”
- Assist the hosts of the Kids/Teens Après Program by performing tasks including registration and activity instructions.

Qualifications

Motivation and Independence





- Independent worker with the ability to perform well under pressure and multi-task.

Skills Required

- Strong understanding of Microsoft Products and Google Suite.

Competencies

- Strong written and verbal communication abilities.
- Ability to manage multiple priorities and projects.
- Excellent time management and organizational skills.
- Demonstrated critical thinking and problem-solving skills.
- Detail-oriented with a commitment to accuracy and quality.
- Ability to follow instructions successfully and accurately execute task

Terms of Reference

Pay Range

Hourly, Seasonal Contract: $21 - $22 per hour.

Employment Duration

- In office from December 12th, 2026 – March 21st, 2027
- Staff Orientation – Saturday, November 14th, 2026

Work Schedule

- 2-3 days a week starting December 12th, 2026 (weekends (Saturday & Sunday) required, candidate must be available all weekends during the contract, and Christmas, March Break, and holidays).
- The club is closed on Christmas Day, and therefore, staff do work.
- Extra hours may be required on event days (8 hours) and during the holidays.
- Extra shifts are required throughout the Christmas & March Break (up to 5 days), Family Day Monday, and midweek event days

Advantages

- 5x7 Blue Mountain Pass.
- Discounted meals.
- Staff appreciation (meal vouchers, parties, gifts)

Toronto Ski Club is an equal opportunity employer. Should you require any form of reasonable accommodation to participate in the recruitment process, please notify the hiring manager or human resources as needed.

Job Types: Part-time, Seasonal

Pay: $21.00-$22.00 per hour

Benefits

- Discounted or free food
- On-site parking
- Store discount

Work Location: In person

📌 Member Services Team Member (The Blue Mountains)
🏢 TORONTO SKI CLUB
📍 The Blue Mountains