We are looking for a friendly, organized, and customer-focused individual to join our team as a Customer Service & Office Coordinator. This role is the first point of contact for many of our customers and plays a vital role in creating a positive experience while helping ensure our day-to-day operations run smoothly.

The ideal candidate enjoys working with people, excels at multitasking, and remains calm and professional in a busy environment. This position offers a wide variety of responsibilities and is perfect for someone who enjoys both customer interaction and administrative work. No two days are exactly alike, making this an excellent opportunity for a adaptable, detail-oriented individual who takes pride in providing exceptional service.

Key Responsibilities

Customer Service & Communications

- Serve as a primary point of contact for customers by phone, email, and in person.
- Operate a multi-line switchboard to answer, screen, and route calls.
- Assist walk-in customers and provide a welcoming, professional experience.
- Respond to customer inquiries, concerns, and complaints promptly and courteously.
- Communicate effectively with multiple departments to ensure customer needs are met.

Administrative & Office Support

- Learn and maintain a thorough understanding of company policies, procedures, and services.
- Prepare daily deposits and process customer payments.
- Receive and process customer orders accurately and efficiently.
- Set up and manage online scheduling and appointment bookings.
- Gather, organize, and format data files as required.
- Maintain filing systems and ensure accurate record keeping.
- Order and monitor office supplies as needed.

Coordination & Operations

- Coordinate workflows and processes with various departments.
- Assist with website updates and maintenance.




- Support ongoing operational and administrative initiatives.
- Hire, onboard, and train seasonal support staff.
- Utilize Microsoft Office applications, QuickBooks, Google Docs, and other software programs to support daily operations.

Qualifications Required Skills & Experience

- Minimum high school diploma or equivalent.
- Strong customer service experience and a genuine desire to help others.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities with exceptional attention to detail.
- Ability to work independently while also contributing positively to a team environment.
- Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
- Comfortable learning and using a variety of software programs and systems.

Personal Qualities

- Positive, friendly, and professional demeanor.
- Ability to remain calm, focused, and solution-oriented during busy or stressful situations.
- Flexible and adaptable in a fast-paced, ever-changing environment.
- Cooperative, open-minded, and willing to support coworkers across departments.
- Strong problem-solving skills and a proactive approach to work.

Additional Requirements

- Ability to pass a criminal background check.

What We're Looking For The successful candidate will be someone who enjoys helping people, takes ownership of their responsibilities, and can confidently balance multiple priorities while maintaining a high level of customer service. We value individuals who bring a positive attitude, strong work ethic, and a collaborative spirit to our team and who are committed to creating exceptional experiences for our customers every day. Pay: $22.00-$25.00 per hour

Expected hours: 20.0 – 40.0 per week

Benefits

- Dental care
- Extended health care
- Life insurance

Work Location: In person

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