Provide exceptional customer service in a bilingual role at i2c, supporting clients during night shifts. This position involves engaging customers in both English and Portuguese or Spanish. As an In office Customer Support Agent at i2c Inc., you will be pivotal in resolving customer inquiries through telephone and email interactions.

This role requires maintaining a professional demeanor and a deep understanding of operational protocols. Join our team to make a meaningful impact on our customers' experiences. Key Responsibilities:

- Respond to customer queries via phone and email
- Follow defined SOPs for effective service operations
- Document necessary reports for supervisory review
- Ensure confidentiality of sensitive customer data
- Work closely with teams for prompt issue resolution Requirements:
- High School Diploma or equivalent required
- Must be bilingual in English with Spanish or Portuguese skills
- Relevant experience in customer service or call centers
- Strong communication and interpersonal skills
- Availability to work night shifts and meet attendance goals Utilize your bilingual abilities and passion for service to grow your career at i2c.

📌 On-Site Bilingual Customer Support Agent (Montreal)
🏢 Acclaro
📍 Montreal