Become an On-Site Customer Success Manager at Dropbox, Canada, where you will ensure client satisfaction and drive product adoption. Cultivate relationships and deliver measurable business value.

As a Customer Success Manager, you will own a designated portfolio and facilitate the post-sale experience for customers at Dropbox. This role emphasizes the importance of building lasting relationships while creating success plans that align with customer objectives. You will also work with cross-functional teams to foster growth opportunities.

Key Responsibilities: • Serve as a trusted advisor to key customer stakeholders • Manage portfolio health, product adoption, and risk assessment • Execute tailored Mutual Success Plans for clients • Lead renewal strategies and customer engagement initiatives • Conduct value conversations to reinforce ongoing investment

Requirements: • 4+ years of experience in SaaS Customer Success • Demonstrated ability to retain and renew customer relationships • Proven skills in risk diagnosis and management • Solid business acumen in connecting usage to outcomes • Skill in developing executive-level presentations

Elevate customer success at Dropbox and make an impact in Canada.

📌 On-Site Customer Success Manager at Dropbox (Winnipeg)
🏢 Coinscapture
📍 Winnipeg