Become an On-Site Customer Success Manager at Dropbox, Canada, where you will ensure client satisfaction and drive product adoption. Cultivate relationships and deliver measurable business value. As a Customer Success Manager, you will own a designated portfolio and facilitate the post-sale experience for customers at Dropbox.

This role emphasizes the importance of building lasting relationships while creating success plans that align with customer objectives. You will also work with cross-functional teams to foster growth opportunities. Key Responsibilities:

- Serve as a trusted advisor to key customer stakeholders
- Manage portfolio health, product adoption, and risk assessment
- Execute tailored Mutual Success Plans for clients
- Lead renewal strategies and customer engagement initiatives
- Conduct value conversations to reinforce ongoing investment Requirements:
- 4+ years of experience in SaaS Customer Success
- Demonstrated ability to retain and renew customer relationships
- Proven skills in risk diagnosis and management
- Solid business acumen in connecting usage to outcomes
- Skill in developing executive-level presentations Elevate customer success at Dropbox and make an impact in Canada.

📌 On-Site Customer Success Manager at Dropbox (Canada)
🏢 Coinscapture
📍 Canada