Empower client success as an Operational Service Specialist at EZRA in Toronto, specializing in registration and back-office efficiency. This hybrid role is crucial for program management. This position is integral to the Operational Shared Services team, which enhances participant experiences through meticulous registration and processing of various coaching programs.

Leveraging cross-functional collaboration, you'll manage key workflows and tackle challenges in real-time while ensuring the highest level of accuracy in financial forecasting and documentation.

Your role will directly impact efficiency improvements across operational tasks. Key Responsibilities:

- Oversee registration for open enrolment and related programs
- Conduct outreach to resolve incomplete registration inquiries




- Analyze invoicing and Purchase Order accuracy
- Support client communications to enhance the registration experience
- Engage with User Acceptance Testing for system updates Requirements:
- Minimum of 3 years in administrative or back-office environments
- Detail-oriented with robust organizational skills
- Familiarity with financial processes and systems
- Effective communication and collaboration skills in a global context
- Committed to operational efficiencies and process improvements Bring your skills in operational management and participant satisfaction to the forefront at EZRA.

📌 Operational Services Specialist - EZRA (Toronto)
🏢 Ezra
📍 Toronto