About the Role

Return Policy Stays is seeking an Operations Coordinator to support our Toronto short-term rental portfolio. Reporting to the Director of Operations, this role is our boots on the ground, our insight into Utilities & partner relations, and is physically present across the portfolio to execute assigned tasks, keep units guest-ready, and flag issues before they become problems.

Key Responsibilities

Guest Experience Support

- Execute day-to-day operational tasks and priorities in support of Guest Experience Managers across your assigned portfolio

- Coordinate accurate check-in instructions, parking guides, access guides, and lockbox setup to company standards

- Test arrival routes and access in the field; flag issues to Guest Experience &
- Listings and support in the needed amendments

- Support reservation-related tasks (check-in/check-out coordination, calendar accuracy) as directed

Property &

- Unit Audits

- Conduct scheduled physical audits of units and common areas, checking condition, cleanliness, inventory, and safety

- Document findings with photos/notes and log deficiencies for maintenance or housekeeping follow-up

- Track audit completion and repeat issues; escalate patterns rather than resolving them independently

Keys &

- Access Systems

- Manage duplication, inventory, assignment, and distribution of keys, fobs, parking remotes, and mailbox keys

- Maintain accurate records and permissions in the access management system

- Flag lock, hardware, or camera issues to the appropriate team for resolution

Utilities &

- Infrastructure

- Set up, transfer, and cancel internet, gas and hydro accounts; confirm activation ahead of property launch

- Coordinate elevator reservations for move-ins and move-outs with building management

- Troubleshoot service interruptions on-site

- Maintain accurate utility and vendor records

Storage &

- Inventory





- Maintain on-site and off-site storage, building lockers, and in-unit supply storage in coordination with the cleaning team

- Track stock levels, shortages, and damage/loss; order routine replenishment within approved spending limits

Vendor, Partner &

- Guest Coordination

- Schedule vendors for recurring services (landscaping, garbage/snow removal, repairs) and confirm work completion

- Act as the in office point of contact for partners and guests on operational matters (access issues, deliveries, urgent items)

- Perform urgent field runs (keys, supplies, missing guest items) using approved escalation criteria

Building &

- Property Relations

- Build and maintain personal relationships and rapport with property managers, landlords, and building security teams

- Serve as the day-to-day, in-person contact with building management, concierge, superintendents, and security for access, deliveries, and issue resolution

- Represent Return Policy Stays professionally as the face of the company within each building

Records &

- Reporting

- Maintain accurate property information (access, utilities, storage, building requirements) in designated systems

Requirements

- 1–3 years experience in property management, hospitality, Short Term Rentals operations, or a similar field-based coordination role

- Standard five-day, in-office schedule with a defined evening/emergency coverage arrangement and backup contact

- Strong interpersonal skills with a natural ability to build personal relationships

- Comfortable with basic troubleshooting (internet/utility/access issues) and vendor coordination

- Detail-oriented with strong follow-through on audits, inventory, and outstanding items

- Excellent written and verbal communication skills

- Valid driver's license and access to a vehicle

- Familiarity with access control systems (Salto) is an asset

Pay: $53,000.00-$58,000.00 per year

Benefits

- Paid time off

Work Location: In person

📌 Operations Coordinator (Toronto)
🏢 Return Policy
📍 Toronto