TP is seeking an Operations Supervisor/Team Lead to direct and manage a hands-on team responsible for delivering exceptional customer experiences at our Toronto office. This role requires full onsite presence five days a week and a robust emphasis on driving performance across CSAT, Quality, NPS, and related metrics.
The ideal candidate will excel in people leadership, maintain adherence to SLAs, and collaborate with cross-functional teams to close gaps and implement continuous improvements.
📌 Operations Supervisor & Team Lead - Drive CX Excellence (Toronto)
🏢 Tp
📍 Toronto