Position: Part-Time Customer Service Representative

Employment Type: Fixed Term Contract

Contract: September 2026 to January 1, 2027

Location: Hybrid, in person training is required

About the Role

We are looking for a friendly, reliable, and customer-focused Customer Service Representative to join our team on a temporary contract during our busy season. The ideal candidate is someone who is comfortable working independently, confident using computers and online systems, and genuinely enjoys helping people. This is a part-time, work-from-home position working approximately 20–30 hours per week, from September 2026 to January 1, 2027.

Responsibilities

- Respond to customer questions and concerns primarily through email
- Handle escalated customer situations with patience, professionalism, and empathy
- Make or receive occasional customer phone calls when required
- Investigate customer concerns and work toward appropriate resolutions
- Clearly document customer interactions and important information
- Navigate multiple computer programs,



websites, and internal systems
- Communicate effectively with other team members when additional support is required
- Maintain a friendly and skilled tone, even when assisting frustrated customers
- Provide exceptional customer service and help create a positive customer experience

What We're Looking For

- Proven technical experience with ability to adapt and learn quickly
- Excellent written communication skills
- Friendly, patient, professional, and approachable
- Experience dealing with escalated or frustrated customers via email and phone
- Proficient problem-solving skills and good judgment
- Ability to work independently
- Organized and able to manage multiple customer requests
- Previous customer service experience is an asset

Pay: $20.00 per hour Expected hours: 20.0 – 30.0 per week

Work Location: Hybrid remote in Milton, ON

📌 Part-time Customer Service Representative (Milton)
🏢 FleetOptics
📍 Milton