Patient Care Coordinator – Ottawa (East and West)

About InspiAIR

Founded in 2005, InspiAIR Inc. was established to raise the clinical standard of support and education within the growing fields of Obstructive Sleep Apnea and Home Oxygen Therapy.

We are currently seeking a Part-Time Patient Care Coordinator to join our Respiratory Care team, supporting both our Ottawa clinic. This role will work three (3) days per week at our Greenbank location, and potentially be a full-time role in mid-2027.

This is an excellent opportunity for a customer-focused professional who is looking to build a meaningful career with a locally owned healthcare company where their contributions directly impact patient care and experience.

Position Summary

As a Patient Care Coordinator, you will play an important role in supporting patient care by coordinating referrals, scheduling appointments, verifying funding eligibility, and providing exceptional customer service. We are looking for an organized, detail-oriented individual who can effectively manage multiple priorities while meeting critical deadlines in a fast-paced healthcare environment.

Key Responsibilities

- Greet clients warmly and assist with purchases, appointment bookings, and general therapy inquiries.
- Confidently answer incoming telephone calls, process faxes, and direct correspondence and inquiries to the appropriate team members.
- Perform general administrative duties, including office supply ordering and clinic support tasks.
- Coordinate telephone and electronic referrals.
- Schedule patient appointments and follow-up visits.
- Verify eligibility and funding criteria through insurance providers and government agencies.
- Process billing for insurance companies and government-funded programs.
- Maintain accurate records of submissions, payments,



and patient information.
- Monitor accounts receivable and assist with the collection of outstanding balances.
- Ensure accurate and timely patient charting within the Electronic Medical Records (EMR) system.
- Support marketing initiatives by maintaining clinic literature, assisting with social media activities, and collecting patient experience feedback.
- Take initiative by proactively identifying tasks and opportunities to contribute, without always waiting for direction.
- Thrive in a busy, fast-paced environment while managing changing priorities and maintaining a high level of efficiency.
- Restock supplies and products as needed to ensure the workplace remains organized and fully stocked.
- Clean and maintain trial machines and equipment to ensure they are clean, presentable, and ready for use.
- Ability to lift thirty (30) pounds.

Qualifications Required

- High School Diploma or equivalent (GED).
- Experience in a medical administrative or healthcare office setting is preferred.
- Strong organizational skills and exceptional attention to detail.
- Proficiency with Microsoft Office Suite.
- Excellent written and verbal communication skills.
- Strong customer service and interpersonal skills.
- Ability to multitask, prioritize competing demands, and work effectively under pressure.
- Demonstrated ability to follow processes, meet deadlines, and work independently.




- Strong listening skills and willingness to accept and apply feedback.

Assets

- Post-secondary education in Business Administration, Medical Administration, or a related field.
- Experience in retail sales or merchandising.
- Knowledge of CPAP therapy and sleep apnea treatment.
- Experience with Blueprint, QuickBooks, EMR systems, and insurance/government funding portals.
- Experience working in a healthcare, respiratory, or medical clinic environment.

Why Join InspiAIR? At InspiAIR, we are committed to helping our team members succeed by providing the tools, training, and support needed to excel in their roles.

We offer

- Competitive hourly compensation ($23.00 - $25.00 per hour)
- Comprehensive training and ongoing support
- Prospect to work with leading CPAP and respiratory care products
- A collaborative and patient-focused work environment
- The opportunity to make a meaningful difference in patients' lives
- InspiAIR is committed to fostering an inclusive and diverse workplace. We welcome applications from all qualified candidates and provide accommodation throughout the recruitment process upon request.

Job Type: Full-time Pay: $23.00-$25.00 per hour

Expected hours: 24.0 per week

Benefits

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Application question(s):
- Are you willing to relocate/ able to commute consistently to our 250 Greenbank Rd, Ottawa ON K2H 8X4 (3-days) and 1459 Ogilvie Rd, Gloucester ON K1J 8K6 (2-days) clinic?
- Are you comfortable lifting 30lbs?

Experience:
- Medical office: 2 years (preferred)
- using electronic medical records: 1 year (preferred)

Work Location: In person

📌 Patient Care Coordinator (Ottawa)
🏢 InspiAIR Ottawa CPAP u0026 Home Oxygen
📍 Ottawa