Classification: Premium Supervisor

Department: Hospitality

Reports to: Manager, Premium

Employment Type: Hourly, Event-Based

At Canucks Sports & Entertainment, we are excited to be in the business of creating memorable moments for our fans and guests. We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement during Canucks games, Warriors games, and concerts at Rogers Arena. We can’t wait to meet you!

We are looking for energetic, service-focused leaders to join our Premium Service team. If you thrive in a fast-paced setting, enjoy leading people, and are passionate about creating memorable guest experiences, we'd love to hear from you.

POSITION SUMMARY:

The Premium Supervisor plays a key leadership role during our event operation in delivering a world-class hospitality experience within Rogers Arena's premium spaces, including Suites, Clubs, and other exclusive hospitality areas. You will lead and develop event staff, foster a culture of accountability and teamwork, and ensure exceptional food and beverage service standards are consistently executed. The ideal candidate is a confident leader who can motivate teams, resolve challenges proactively, and create an outstanding experience for every guest. KEY RESPONSIBILITES:

- Lead, motivate, and support a team of premium service staff during events.
- Provide real-time coaching, guidance, and recognition to promote exceptional performance.
- Foster a positive, inclusive, and high-performing team culture.

- Support onboarding, training, and ongoing development of team members.
- Promote workplace safety,



professionalism, and compliance with company policies and procedures.

Guest Experience & Service Excellence:

- Deliver and uphold premium hospitality and service standards.
- Ensure guests receive timely, attentive, and personalized service throughout the event.
- Act as a primary point of escalation for guest concerns and service recovery situations.
- Build positive relationships with suite holders, premium members, and guests.
- Proactively identify opportunities to enhance the overall guest experience.

Operations & Execution:

- Oversee pre-event, event, and post-event operations within assigned premium areas.
- Ensure food and beverage presentation, cleanliness, and service standards are maintained.
- Collaborate with culinary, warehouse, operations, and guest experience teams to ensure seamless event execution.
- Monitor staffing levels, workflow, and service delivery throughout events.
- Complete event reports, incident documentation, and other administrative responsibilities as required.
- Other duties as required

REQUIRED EXPERIENCE AND QUALIFICATIONS:

- Minimum 2 years of leadership or supervisory experience in hospitality, food and beverage, fine dining, premium hospitality, hotels,



or a related service industry.
- Proven ability to lead teams and deliver exceptional guest experiences in a fast-paced environment.
- Strong communication, interpersonal, and conflict-resolution skills.
- Demonstrated ability to coach, motivate, and develop employees.
- Strong decision-making and problem-solving capabilities.
- Ability to remain calm, qualified, and solution-oriented under pressure.
- Basic proficiency with Microsoft Office, including Word and Excel.
- Valid Serving It Right certification.
- Must have flexible availability including evenings, weekends, and holidays
- Commitment to working Vancouver Canucks home games and other assigned events

PHYSICAL REQUIREMENTS:

- Must be able to stand during scheduled shift, and withstand repetitive walking, reaching, and bending for long periods of time
- Ability to safely lift and carry up to 35 lbs.
- Ability to work in a fast-paced, high-volume event environment.

Help create memorable experiences for our fans and guests while being part of the excitement at Rogers Arena. Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment.

Canucks

Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.

📌 Premium Supervisor (Vancouver)
🏢 Canucks Sports u0026 Entertainment
📍 Vancouver