ADP is seeking a driven and client-focused Principal Relationship Manager I (HRO + Upmarket) to support and grow key client relationships while delivering consistent value. This role is ideal for a relationship management professional who brings a strong foundation in account management, has a consultative mindset, and the ability to effectively engage stakeholders.

The ideal candidate brings 5+ years of experience in relationship management, with exposure to Human Resources (HR) or Human Capital Management (HCM) being considered an asset.

Key Responsibilities

- Manage and support a portfolio of complex client accounts, building strong, strategic and trusted relationships.

- Identify client needs and contribute to the development of tailored solutions.

- Participate in problem-solving discussions, helping guide stakeholders toward effective outcomes.

- Support the execution of strategic account plans to drive client satisfaction, retention and growth.

- Identify recent business opportunities and partner with sales and internal teams to help close and expand accounts.

- Engage with client stakeholders, including senior leaders, to support long-term relationship development.

- Collaborate cross-functionally to ensure alignment and successful delivery of client solutions.

- Demonstrate responsiveness and a sense of urgency in addressing client needs and opportunities.

- Utilize available tools, data and resources to support decision-making and client outcomes.

Leadership and Collaboration

- Build strong working relationships with internal teams and stakeholders.

- Collaborate effectively with leadership to support client strategies and initiatives.

- Contribute to a positive, team-oriented environment through collaboration and knowledge sharing.

- Take initiative in person development and seek opportunities to grow within the role.

Qualifications & Experience

- 5+ years of experience in relationship management, account management, or client-facing roles.

- Experience or exposure to HR or HCM is considered an asset.

- Demonstrated ability to manage client relationships and support successful outcomes.

- Experience identifying opportunities for account growth and contributing to sales efforts.

- Strong organizational and problem-solving skills with attention to detail.

For Quebec candidates:





- Regular communication with clients, suppliers, partners, or stakeholders located outside Québec.

- Collaboration with internal teams or functions based outside Québec where English is the primary language of communication.

- Participating in meetings, presentations, and discussions conducted in English with national or global stakeholders.

Based on the responsibilities of the role, proficiency in English (speaking, reading, writing) is required, as these duties are integral to the position and cannot be reassigned within the team. In Québec, the Company limits positions requiring English and only requires it where necessary for the employee’s duties.

Core Competencies

- Communication: Clear, professional, and adaptable communicator across audiences.

- Problem Solving: Able to structure challenges and contribute to effective solutions.

- Stakeholder Management: Capable of coordinating and influencing internal stakeholders.

- Relationship Building: Develops strong, collaborative relationships internally and with clients.

- Business Awareness: Understands client needs and aligns solutions accordingly.

- Negotiation Skills: Demonstrates confidence in supporting mutually beneficial outcomes.

- Initiative: Self-Starter with persistence and a proactive approach.

- Collaboration: Works effectively across teams to achieve shared objectives.

- Adaptability: Adjusts approach based on audience and client expectations.

What Success Looks Like:

- Builds strong, trusted relationships with clients and internal partners.

- Contributes to successful client outcomes and overall account growth.

- Demonstrates reliability, responsiveness, and accountability in managing responsibilities.

- Identifies opportunities and supports retention efforts while expanding client partnerships.

- Continues to develop expertise and grow toward more senior relationship management responsibilities.





To learn more about careers in Client Service at ADP, visit:

https://jobs.adp.com/locations/canada/teams-roles/client-service/

ADP est à la recherche d’un(e) gestionnaire principal(e) des relations I (HRO + Upmarket) dynamique et orienté(e) sur la clientèle pour soutenir et développer des relations avec des clients clés tout en offrant une valeur constante. Ce poste est idéal pour un(e) professionnel(le) de la gestion des relations possédant une solide expérience en gestion de comptes, une approche-conseil et la capacité d’interagir efficacement avec diverses parties prenantes.

Le ou la candidat(e) idéal(e) possède plus de 5 ans d’expérience en gestion des relations, une expérience dans le domaine des ressources humaines (RH) ou de la gestion du capital humain (GCH/HCM) étant considérée comme un atout.

Principales responsabilités

- Gérer et soutenir un portefeuille de comptes clients complexes en établissant des relations solides, stratégiques et de confiance.

- Identifier les besoins des clients et contribuer à l’élaboration de solutions adaptées.

- Participer aux discussions visant à résoudre les problèmes et aider à orienter les parties prenantes vers des solutions efficaces.

- Soutenir l’exécution de plans stratégiques de comptes afin de favoriser la satisfaction, la fidélisation et la croissance de la clientèle.

- Identifier de nouvelles opportunité et collaborer avec les équipes de vente et les équipes internes afin de faciliter la conclusion nouvelles ententes et développer les comptes existants.

- Interagir avec les parties prenantes chez les clients, y compris les cadres supérieurs, afin de soutenir le développement de relations à long terme.

- Collaborer avec différentes équipes afin d’assurer l’alignement et la réussite de la prestation des solutions aux clients.

- Faire preuve de réactivité et d’un fort sens de l’urgence dans la gestion des besoins des clients.

- Utiliser les outils, les données et les ressources disponibles pour appuyer la prise de décision et l’atteinte de résultats pour les clients

Leadership et collaboration

- Établir de solides relations de travail avec les équipes internes et les parties prenantes

📌 Principal Relationship Manager I (HRO + Upmarket) / Gestionnaire principal(e) des relations I (HRO + Upmarket)
🏢 ADP
📍 Montreal