Print & Technical Support Coordinator

Be part of a dynamic opportunity in the document management and printing services sector for our client, where your contributions will support service excellence and efficient day-to-day operations. This role offers the chance to work in a customer-focused environment that values collaboration, operational efficiency, and a commitment to delivering a positive user experience.

What is in it for you:

- Hourly salary of $23.00.
- 12-month contract.
- Full-time position: 37.50 hours per week.
- Weekday schedule from 8:30 am to 4:30 pm.
- On-site work in a dynamic environment.

Responsibilities

- Deliver on-site facilities management services to end users while supporting operational excellence and customer satisfaction.
- Serve as the first point of contact for PC and software-related issues.
- Pre-configure desktop equipment.
- Coordinate the delivery and setup of desktop equipment.
- Manage shipping and receiving activities for equipment sent to remote repair depots.
- Set up and deploy scanning templates to equipment.
- Adjust and edit third-party fax software, including fax books, print drivers, and related settings.
- Provide support and assistance with black-and-white and color printing.
- Manage supply inventory.
- Maintain finishing equipment.
- Assist with print shop finishing activities, including hole punching, laminating, Cerlox binding, cutting, and binder insertion.
- Manage the document database by adding, discontinuing, and uploading edited forms.
- Receive, sort, stack, and manage warehouse inventory.
- Maintain the website by managing product inventory, adjusting stock levels, and updating pricing.
- Perform data entry of monthly processed orders for billing purposes.
- Meet Service Level Agreements (SLAs)



and service delivery requirements.
- Maintain a working knowledge of equipment and the client IT environment to support operational needs.

What you will need to succeed:

Required qualifications

- 6 months to 1 year of experience in a customer service environment.
- 1-2 years of experience in a print shop workplace.
- Proficiency with personal computers, including Microsoft Office applications, email management, web browsing, file management, and data entry.
- Ability to operate, configure, and support PC-based equipment and software in a networked environment.
- Ability to troubleshoot routine issues by following established procedures.
- Ability to support print production, printing services, and finishing activities.

Preferred qualifications

- Post-secondary technology training or equivalent experience.

Soft skills

- Strong customer service orientation and ability to build positive customer relationships.
- Ability to work independently with minimal supervision.
- Strong organizational, time management, and attention-to-detail skills.
- Initiative, accountability, and a robust work ethic.
- Positive attitude, adaptability, and willingness to learn.
- Openness to feedback and ability to follow direction.

Physical requirements

- Ability to stand for extended periods, walk, bend, reach, and perform job-related physical tasks.
- Ability to lift, move, and handle materials weighing up to 50 pounds.
- Ability to move printers and other equipment as required.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

📌 Print & Technical Support Coordinator (Prince George)
🏢 Recrute Action
📍 Prince George