Visual-Eyes is a leading practice management software for the eye care industry in Canada. We have been in business for 30 years and are looking for a new Customer Service & Product Support Agent to join our Red Deer team. Our Core Purpose is to be "Partners in the journey to success" with our clients and what we do best is to "Streamline Business Processes".

The Product Support Agent’s primary focus is to provide premium customer service to our clients related to their Visual-Eyes software. This position must be able to quickly resolve basic issues in order to maintain a manageable queue level, and also manage customer call backs / follow ups appropriately.

This position, once fully trained, is required to carry the emergency support phone after hours in a weekly rotation with the other 8 agents. As well, occasional evening/weekend work is required to update our clients’ software version while they are closed for business. Extra compensation is provided for both the on-call emergency phone and updates after hours.

What do we offer? An exciting career opportunity, full health benefits, Group RRSP's, monthly staff events,



a relaxed corporate atmosphere (you can wear jeans to work), and the chance to work with a group of crazy talented people who are driven to do what's best for our clients.

Requirements:

- Good Attitude and Solid Work Ethic
- High Attention to Detail
- Customer Service experience
- Technical aptitude
- Proficient computer skills

Bilingual in French and English an asset, but not required. To learn more about us, please visit us at: www.visual-eyes.ca

*We thank all candidates who apply, however, only those considered for an interview will be contacted.

**We have a scent free office.

Job Types: Full-time, Permanent

Pay: $20.84-$22.77 per hour

Benefits

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- In office parking
- Paid time off
- RRSP match

Ability to commute/relocate:
- Red Deer, AB T4P 1A3: reliably commute or plan to relocate before starting work (required)

Language:
- French (preferred)

Work Location: In person

📌 Product Support & Customer Service Agent (Red Deer)
🏢 Visual-Eyes Software (SOTH
📍 Red Deer