Explore a rewarding role as a Production Support Analyst at Paymentus, where you’ll ensure technical excellence in the Paymentus application through Tier 2 support. Drive client satisfaction through effective issue resolution. This full time position involves hands-on troubleshooting and communication management.

You will conduct investigations using SQL, manage incident escalations, and ensure timely reporting and documentation. Engage with clients and engineering teams to convey technical findings in a clear manner, enhancing overall service quality. Key Responsibilities:

- Manage escalated issues from external clients
- Perform technical investigations utilizing SQL
- Validate payment data and troubleshoot errors
- Facilitate client communication regarding issues
- Develop solutions via Knowledge Base improvements Requirements:
- Bachelor’s degree in a technical field
- At least 1 year of technical support experience
- Knowledge of SQL and database fundamentals
- Familiarity with web services applications
- Experience in coding and software concepts Leverage your technical support expertise to thrive at Paymentus.

📌 Production Support Analyst at Paymentus (Richmond Hill)
🏢 Paymentus
📍 Richmond Hill