JOB SUMMARY:

Under the supervision of Director of Youth Services, the Public Service Associate delivers library service and programs in the Truro Branch, including outreach, with an emphasis on children’s and teen services.

DUTIES:

- Assist with the planning, development and delivery of youth library programs and services, including outreach, for the Truro Branch and regionally.
- Assist in seeking and developing partnerships with community groups, businesses, and individuals to deliver library programs.
- Provide information services by working regular information desk shifts.
- Provide readers advisory and complex-level reference service through traditional and electronic resources. Refer specific reference questions to relevant supervisor as appropriate.
- Assist with branch opening and closing, reporting issues with branch facilities and/or incidents involving a patron promptly.
- Assist patrons in accessing library materials, online resources, processing requests, using library equipment.
- Assist with scheduling for meeting room bookings and community art displays, and the maintenance of bulletin boards.
- Perform circulation desk duties, including patron services; phone, collecting fines, placing holds, shelving materials. Process incoming /outgoing library materials. Ensure that cash handling procedures are followed.
- Effectively implement policies and procedures, and respectfully communicate these to patrons.
- Create promotional materials such as posters, handouts, presentations, etc.
- Help monitor social media accounts and create engaging social media content.
- Shelve and maintain library collections, participate in the maintenance of materials, evaluate and weed the collections based on regional guidelines.



Create promotional displays of library materials.
- Check branch emails, and follow procedures for all emails.
- Fill in for other staff as required.

QUALIFICATIONS:

- Grade 12 and relevant post-secondary academic studies OR an acceptable combination of education and experience.
- Library work or volunteer experience (asset).
- Customer service experience, including experience working with the public (asset).
- Ability and willingness to work with children and teens (required).
- Working knowledge and current experience using an integrated library system (ILS), specifically Workflows Symphony (asset).
- Experience with using email, the internet, and Microsoft Office products (required).
- Knowledge of the community (asset).
- Superior interpersonal, organizational, communication and teamwork skills, including the ability to communicate effectively, tactfully, patiently, courteously, and discreetly with people from a wide variety of cultural, social and educational backgrounds (required).
- Valid Nova Scotia Driver’s License and willingness to drive library vehicles (required).
- Criminal Record Check, Vulnerable Sector’s Check, Child Abuse Registry Check (required).
- Ability to work evening and weekend shifts on a regular rotation (required).
- Ability to carry, push and pull heavy loads (required).
- Ability to adapt to changing needs of clientele and procedures (required).
- Ability to work independently with little supervision, and consistently meet deadlines (required).

Will not accept applications after 5:oopm Friday October 9, 2026.

Pay: From $17.27 per hour

Expected hours: 35.0 per week

Advantages

- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Work Location: In person

📌 Public Service Associate (Truro)
🏢 Colchester-East Hants Public Library
📍 Truro