WHO WE ARE

Peninsula Co-op is a Vancouver Island–based co-operative operating liquor stores, a grocery store, fuel and convenience centres, and commercial cardlock and home heating services. Proudly certified as a Excellent Place to Work®, we are guided by strong People First values and committed to giving back through member rebates, staff profit sharing, and meaningful community investment.

WHAT WE’RE LOOKING FOR

We are looking for a Representative, Member & Commercial Services to join our team at our Support Office. This is an in-person full-time position working 40 hours per week in Saanichton, BC.

This role provides excellent service and administrative support to our members and commercial account holders while supporting account administration, billing, payments, Home Heating orders, and other financial and operational processes.

Our ideal candidate is:

- Experienced in customer service, accounts receivable, member/customer accounts, or credit and collections, with at least 1 year of related experience
- Familiar with invoicing, payment processing, accounts receivable procedures, and electronic billing systems
- Accurate and detail-oriented, with strong data entry and record management skills
- Comfortable using Microsoft Office, particularly Excel, and able to learn accounting and billing software
- A high school graduate; post-secondary education in accounting, business, or a related field is considered an asset
- Approachable, professional, and committed to providing excellent member and customer service
- Organized and able to manage multiple priorities, deadlines, and follow-up requirements
- A strong communicator who works collaboratively with others and recognizes when more complex issues should be escalated

WHAT YOU’LL DO





- Respond to inquiries related to Membership and Commercial accounts
- Maintain accurate membership and account information, documentation, and records
- Review Home Heating orders and help coordinate deliveries
- Promote Home Heating, Cardlock, and Commercial services to members and account holders
- Process payments, prepare bank deposits, and help resolve payment discrepancies
- Support invoicing, accounts receivable, reconciliations, inventory audits, and month-end processes
- Provide administrative support including data entry, filing, document organization, records management, and correspondence
- Coordinate gift card and charge card ordering and distribution
- Support compliance audits, special projects, and other accounting and membership-related activities as required

WHAT WE OFFER In addition to a wage range of $21.32 – $26.65 per hour with the starting wage based on experience, we offer a great benefits package that includes:

- Quarterly performance bonuses and annual profit sharing
- Excellent group benefits (health, dental, vision)
- Up to 6% pension matching opportunities
- $300 reimbursement per year for personal health and wellness
- Employee discount programs
- Educational funding support
- Paid volunteer opportunities
- Paid top up for parental and compassionate care leave
- Career growth and development opportunities

Peninsula Co-op is an equal opportunity employer. We’re proud to foster a safe, inclusive, and supportive workplace where team members are valued and encouraged to grow. If you require accommodation at any stage of the recruitment process, please notify the People, Culture & Community team at [email protected].

HOW TO APPLY

Apply online through www.peninsulaco-op.com/employment or Indeed.

Posted: September 22, 2026

INDHP

📌 Representative, Member & Commercial Services (Victoria)
🏢 PENINSULA CO-OP
📍 Victoria